Shop Support
  • Ring's Response to COVID-19

    At Ring, we believe strong communities create safer neighbourhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducin...

  • Viewing billing history for your Ring subscription

    Primary account owners can view their billing history for their Ring subscriptions. To access billing history, you’ll need to sign into your Ring account on Ring.com. Once signed in, you can view billing details such as payment method, payment date, charge amount and more. You can also download a...

  • New Zealand customers shopping on Ring.com Australia

    As of January 13, 2021, Ring will be folding its New Zealand Ring.com shopping site into Australia's Ring.com shopping site. We invite all of our New Zealand neighbors to continue using Ring.com without interruption. This article answers frequently asked questions concerning this change. Why are ...

  • Ring Video Doorbell (2nd Generation) Recall

    Defect: If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery. Hazard: If the lithium battery is damaged during installation, there is a risk of a fire or injury. What to do: Consumers with uninstalled Ring Video Doorbell...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

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  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security f...

  • Shipping Policies

    Can I cancel my order/change a delivery address? Contact customer service within 40 minutes of placing your order to cancel it or change the delivery address. After 40 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have ...

  • What to do if Your Ring Device is Stolen

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do a...

  • change ownership of Ring Devices

    This article will outline common scenarios we offer support on if you wish to assume ownership of Ring devices with previous registered ownership. I’m moving into a new home and the previous owners left behind some Ring cameras that I would like to use. If you're moving into a new home and you ...

  • Forgot your Ring account password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not su...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accou...

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