Shop Support
  • Viewing billing history for your Ring subscription

    Primary account owners can view their billing history for their Ring subscriptions. To access billing history, you’ll need to sign into your Ring account on Ring.com. Once signed in, you can view billing details such as payment method, payment date, charge amount and more. You can also download a...

  • New Zealand customers shopping on Ring.com Australia

    As of January 13, 2021, Ring will be folding its New Zealand Ring.com shopping site into Australia's Ring.com shopping site. We invite all of our New Zealand neighbors to continue using Ring.com without interruption. This article answers frequently asked questions concerning this change. Why are ...

  • Ring Video Doorbell (2nd Generation) Recall

    Defect: If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery. Hazard: If the lithium battery is damaged during installation, there is a risk of a fire or injury. What to do: Consumers with uninstalled Ring Video Doorbell...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Ring devices software security updates

    Ring Cameras, Ring Doorbells and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.The security of your device is a top priority. Your Ring Camera, Ring Doorbell and Ring Chime receives guaranteed sof...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

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  • Keeping your Ring account secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure. Important: Do not share your Ring account password with anyone. No Ring ...

  • Shipping policies

    Can I cancel my order/change a delivery address? Call Customer Support within 45 minutes of placing your order to cancel it or change the delivery address. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. You will have to ...

  • Theft protection for select Ring devices

    If your Ring Security Camera or Video Doorbell product is stolen at any time after your purchase, Ring will replace the stolen device at no charge to you. The remainder of this article contains the steps you should follow and important notes on eligibility requirements and limitations of this the...

  • Deactivating a Ring Video Doorbell or Security Camera

    Important: This feature is specifically for participants in a trial programme. If you are not a part of the trial programme this feature is not available to you.  Deactivating a Ring Video Doorbell or Security Camera allows you to transfer ownership of the device so it can be used by someone else...

  • I would like to take over or change ownership of a Ring device

    If you're trying to set up a Ring Video Doorbell or Security Camera in the Ring app and the device appears to be registered to someone else, there are several solutions: If you have contact with the previous owner:Ask them to uninstall the device(s) from their Ring app. Forward the link to this ...

  • Forgot your Ring account password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  Important: Do not share your Ring account password with anyone. No Ring employee, agent or community manager will ever ask you for ...

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