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  • New Zealand customers shopping on Ring.com Australia

    As of January 13, 2021, Ring will be folding its New Zealand Ring.com shopping site into Australia's Ring.com shopping site. We invite all of our New Zealand neighbors to continue using Ring.com without interruption. This article answers frequently asked questions concerning this change. Why are ...

  • Ring Video Doorbell (2nd Generation) Recall

    Defect: If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery. Hazard: If the lithium battery is damaged during installation, there is a risk of a fire or injury. What to do: Consumers with uninstalled Ring Video Doorbell...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Ring devices software security updates

    Ring Security Cameras, Ring Video Doorbells and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.The security of your device is a top priority. Your Ring Camera, Ring Doorbell and Ring Chime receives...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Get in touch

      Neighbour Support See Helpful DIY Troubleshooting   Chat with us11pm-3pm (AU) Call us24/7 (AU)     Call us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria...

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  • Keeping your Ring account secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure. Important: Do not share your Ring account password with anyone. No Ring ...

  • Shipping policies

    Can I cancel my order/change a delivery address? Call Customer Support within 45 minutes of placing your order to cancel it or change the delivery address. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. You will have to ...

  • Theft protection for select Ring devices

    If your Ring Security Camera or Video Doorbell product is stolen at any time after your purchase, Ring will replace the stolen device at no charge to you. The remainder of this article contains the steps you should follow and important notes on eligibility requirements and limitations of this the...

  • Deactivating a Ring Video Doorbell or Security Camera

    Important: Make sure your Ring app is updated to the latest version and follow the instructions at the bottom of this page to see if the deactivate feature is available to you. Please read all of the instructions BEFORE deactivating your device to prevent losing access to controls in the Ring app...

  • How to take over or change ownership of a Ring device

    If you're trying to set up a Ring Video Doorbell or Security Camera in the Ring app and the device appears to be registered to someone else, follow the steps below to get ownership.  Make sure you have the latest version of the Ring app to see if you can initiate the device transfer in the Ring ...

  • How to sign in to the Ring app

    If you have been logged out of the Ring app, you can sign in again using your Ring account email address and password. Follow the prompts to verify your account. You will receive a verification code via email or text to complete the sign in process. Note: Make sure you use the same email address ...

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