Why do I need to confirm my address? It's important to keep your address information up to date and remove any duplicate addresses, so that you can benefit from: Access to new security features Quick setup of future Ring devices Easy monitoring of multiple properties How do I edit and confirm m...

Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

Follow these best practices to get the newest Ring app features on your phone or mobile device: 1. Keep your Ring app up to date 2. Regularly update your mobile device's operating system3. Make sure your device is compatible with new apps4. Reboot your device weekly 1. Keep your Ring app up to da...

Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we ou...

Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

Going to ring.com/app will automatically download the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your device, use one of th...

You can change the volume of your Ring device’s speaker (along with alerts, chimes and other sounds) through the Ring app on your iOS or Android device. How to adjust the volume on Ring Video Doorbells For Ring Video Doorbells: Tap on the menu icon (≡) on the top left corner of your Ring app. Ta...

Bird's Eye Zones allows you to create customised aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts – so you can get notified about activity in your front garden, not the pavement. If your radar-enabled device detects motion in...

If your Ring Video Doorbell or Security Camera is not working properly, you can try rebooting the device in the Ring app. You will not lose any information in your Ring account using this process. Please note that your device must be online (connected to wifi, battery charged and/or wired properl...

Dark mode is a feature that improves the contrast on app screens so the text is easier to read against the background. Dark mode also helps readability in an environment where there is limited light and helps preserve mobile battery life. Dark mode can only be turned on or off in mobile device se...

Package Alerts are now available on select Ring Video Doorbells, to alert you when there is a package left in a designated area near your device. To start using Package Alerts, you will need a Ring Protect subscription, and a Video Doorbell. Note: Package Alerts are being rolled out to users at ...

Push notifications are alerts from Ring devices that get delivered to your computer desktop when you’re logged into your Ring account. Push notifications can be enabled on a compatible web browser and inform you about events happening on your property. Push notifications are unique to your Ring d...

In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, you will need to add a valid address for your location. Zero coordinate locations may cause the following issues in the app: No time zone defined Map View not showing the c...

If you recently changed your phone number, you can update the number associated with your Ring account from Control Centre in the Ring app, or at Ring.com.To change your phone number in the Ring app: Tap the three lines (☰) on the top left Tap Control Centre on the side menu Under Account Contro...

If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue. Note: Mounting Stick Up Cam incorrectly may ...

When new technology becomes available, older mobile devices may not be able to access advanced video features in the Ring app. If you got a message saying your phone or tablet can’t play a video, follow the prompts in the Ring app to use Legacy Video Mode. In Legacy Video Mode, you’ll get the sam...

Here are some step-by-step solutions you can use now and in the future from the Ring Help Centre.     Wifi, battery and power problems Top articles for Ring Video Doorbells and Security Cameras How to reconnect to wifi or change your wifi network How to check your battery charge percentage in t...

Check your internet connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to turn Airplane Mode on/off iPhone - Apple iPad - Apple Android - mobile device or tablet How to remove a VPN network iPhone/iPad - Apple   Android - mobile device or tablet

Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device, such as a Video Doorbell or Security Camera, usually triggered by an event such as motion detection. Routines follow a simple formula: when this happens, do that. You can, for example, set A...

Connecting Ring devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

If you’ve already enabled the Ring Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your R...

You can connect your Amazon Echo Show, Fire TV, or Fire Tablet to your Ring device and use Alexa voice commands to do the following and more: Answer your door (and receive chime notifications on your Alexa-enabled device) Speak to your visitors Get a live view from your Video Doorbell or Securi...

Your Amazon Alexa-enabled device can play doorbell Announcements and announce that someone is at your home or that motion or a person has been detected. This article will tell you how to opt-in to this feature and answer frequently asked questions about Announcements and motion notifications. Cli...