What to Know
  • Ring Control Centre Information

    Ring Control Centre Information The Control Centre in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centr...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. What is Bird's Eye View?Bird's Eye View shows th...

  • Geofence in the Ring App

    This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A Geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a Geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

  • Understanding Controls in the Ring app

    What is Controls?Controls is a feature in your timeline that allows you to see the current status of multiple devices at a quick glance. When you're in the Live View of any of your Security Cameras, you'll see a button that looks like a control panel. Your Controls gives you control over lights ...

  • Authorising a new device or browser by generating a one-time password

    This article will walk you through the process of authorising a new device or browser by generating a one-time password (OTP).  I tried to sign in to my Ring account from a new device (or browser) and got a message saying I need to “generate my sign-in code on a previously authorised Ring account...

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How to Use
  • How to generate an alternative verification code for your Ring account

    At Ring we take your privacy and data security seriously. We’re introducing a new account recovery process that enables you to sign in to your account, in case you are unable to receive your account verification code using a previous phone or phone number.If you’ve previously logged into your Rin...

  • How to download and use an authenticator app

    What is an authenticator app? Authenticator apps are installed on mobile devices, PCs and laptops, and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorised logins to your Ring account. Au...

  • Alternative Methods to get a Ring Account Verification Code

    To help protect your account, we require Two-Step Verification. If you cannot sign into your Ring account with your usual Two-Step verification method, you can try an alternate method to get a verification code.   Control Centre Verification Generate a code from a mobile device or br...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature that lets your Ring Video Doorbell play preset responses and take messages from visitors when you're too busy to answer. Think of it as an answering machine for your door. Quick Replies is available with the following Ring Video Doorbells: Video Doorbell...

  • Utilising Customisable Motion Zones for your battery-powered Ring devices

    Available for both battery-powered and hardwired Ring devices, Customisable Motion Zones allow you to draw different shapes to define the areas you want your doorbell or camera to monitor. You can add up to three different Motion Zones. This article covers using Customisable Motion Zones with the...

  • Adjust the Video Recording Length for Wired devices

    Ring devices have been designed so that they’re customizable for your lifestyle and security needs. Personalizing the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

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How to Fix
  • Audio issues troubleshooting guide

    If you’ve been having audio issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an audio issue, try the following: Check your mobile device to make sure that ...

  • Troubleshooting Issues with Password Changes

    These are some common complications your neighbor may experience when attempting to change their password for their Ring account, as well as their resolutions or work-arounds.   For step-by-step instructions to assist the neighbor with changing their password...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an adaptive video play feature. This article will explain what Adaptive Video Play is and wha...

  • Improving your Ring Device Connectivity

      Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?  This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity.  1. Test your wifi connection  Ring devices require 2Mbps of u...

  • Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi conn...

  • Video Quality by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are experiencing poor audio or video quality during a live view, but your recordings are fine. ...

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Ring & Alexa
  • What to do if Your Ring and Alexa Features Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Ring Alexa Skill Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring...

  • Helping your Ring devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Using Amazon Alexa-enabled devices with your Ring Video Doorbell or Security Camera

    Connecting Ring devices to your Alexa-enabled device such as Echo Show, Fire TV and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vide...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Doorbell Chime Notifications Through Amazon Alexa

    Your Amazon Alexa-enabled device can play doorbell Announcements and announce that someone is at your home or that motion or a person has been detected. This article will tell you how to opt-in to this feature and answer frequently asked questions about Announcements and motion notifications. Cli...

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