What to Know
  • Ring Control Centre Information

    Ring Control Centre Information The Control Centre in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centr...

  • Understanding Quick Controls

    We’re always working to improve the Ring app so it’s easy and convenient to use. Quick Controls is a feature in the Timeline that will allow you to see the current status of multiple devices at a quick glance.    This article will detail all the information you need about Quick Controls.  What ar...

  • Authorizing a New Device or browser by generating a one-time password

    This article will walk you through the process of authorising a new device or browser by generating a one-time password (OTP).  I tried to sign in to my Ring account from a new device (or browser) and got a message that I would need to “generate my sign-in code on a previously authorised Ring acc...

  • Changing your method of receiving a one-time password from email to text message

    At Ring we take your privacy and account security seriously. We are strongly urging you to change your Two-Step Verification One-Time Password method from email to text message. Text message delivery of the password helps you maintain control of your Ring account in case something happens to your...

  • Ring app and Virtual Private Networks (VPNs)

    Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some users may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring does ...

  • Customisable Motion Zones for Battery-Powered Devices

    Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they wil...

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How to Use
  • Adjust the Video Recording Length for Wired devices

    Ring devices have been designed so that they’re customizable for your lifestyle and security needs. Personalizing the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

  • Understanding and Adjusting Your Video Storage Time

    The Ring Protect Plan is an optional subscription plan that allows you to store videos in your Ring account. In the US, Video Storage Time has been set at a default of 60 days. That means a video would remain in your account for 60 days from the initial recording date. In the UK and Europe, the d...

  • Understanding Video Recording Length for Battery Powered Devices

    Ring devices have been designed so that they’re customizable to your lifestyle and security needs. Personalizing the appropriate Video Recording Length for your battery- operated doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose r...

  • Understanding low battery notifications

    With a battery-operated Ring camera or doorbell, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will explain how to under...

  • Disabling the Audio Recording on your Ring Device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device yo...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  ...

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How to Fix
  • Audio issues troubleshooting guide

    If you’ve been having audio issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an audio issue, try the following: Check your mobile device to make sure that ...

  • Troubleshooting Issues with Password Changes

    These are some common complications your neighbor may experience when attempting to change their password for their Ring account, as well as their resolutions or work-arounds.   For step-by-step instructions to assist the neighbor with changing their password...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an adaptive video play feature. This article will explain what Adaptive Video Play is and wha...

  • Improving your Ring Device Connectivity

      Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?  This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity.  1. Test your wifi connection  Ring devices require 2Mbps of u...

  • Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi conn...

  • Video Quality by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are experiencing poor audio or video quality during a live view, but your recordings are fine. ...

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Ring & Alexa
  • What to do if Your Ring and Alexa Features Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Helping your Ring devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring! Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 an...

  • Integrating Amazon Alexa-supported Devices with Ring Devices

    Connecting Ring devices to your Alexa-supported device such as Echo Show, FireTV, and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vi...

  • Using Alexa to control your Ring Doorbell or Security Camera

    Connecting and controlling a Ring video doorbell or security camera with an Alexa-enabled device is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vide...

  • Using Alexa to control your Ring Security Cam

    Connecting and controlling a Ring security cam with an Alexa-enabled device is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live videos from them if you h...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

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