Ring Video Doorbell or Security Camera disconnected from wifi and not showing videos

Code: P1-65
Code: P1-74

If your Ring device is offline (disconnected from wifi) and not showing videos, you can reconnect it in the Ring app or use some troubleshooting steps if your wifi settings changed.

If you changed something (got a new internet service provider, have a new/different network name)

  • If you changed your internet service provider or got a new wifi router, and use the same network name and password, your Ring devices will automatically reconnect to wifi.
  • If you’re using a different network name and a different password you’ll have to reconnect to wifi.
    • Remember that passwords must be entered exactly. Wifi passwords are case sensitive (upper and lower case letters) and do not have any spaces in them.

If you didn't change anything (didn't get a new router or didn't change your password)

If your password is the same but you still can’t reconnect to wifi, try these troubleshooting steps:

  • Check other devices around your home to see if they’re connected or disconnected to wifi.
    • If other devices are not working, there may be an outage in your area.
    • If other devices are working, you’ll need to use one of the solutions listed below.

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