Support Center

How to Fix

How can we help?
  1. Ring Help
  2. Ring app
  3. How to Fix

Helpful DIY solutions for common problems

Here are some step-by-step solutions you can use now and in the future from the Ring Help Centre.

 


 
Icon_Wifi__1_.png

Wifi and setup problems

Top articles for Ring Video Doorbells and Security Cameras

  • How to reconnect to wifi or change your wifi network
  • Can't connect to Ring network during setup
  • In app setup failing repeatedly

 



smart_alerts__ea31_.png

Live View and notifications

Top articles for Ring Video Doorbells and Security Cameras

  • Live View for Ring Doorbells and Security Cameras
  • Not getting Live View or notifications fast enough
  • Adjusting motion alerts for people and other motion events

 



Icon_support.png

Visit the Ring Help Centre

Get information on just about anything you need to know, including:

  • Account access and generating a verification code
  • Battery draining too fast or too many notifications
  • Tracking your Ring.com order 
  • Using Alexa to control your Ring Doorbell or Security Camera
  • Ring Alarm support

button_support.png



icon_chat.png

We’re ready to help

Find community articles and engage with other Ring Neighbours.

Or use the button below to contact Community Support

 

button_contact.png

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum.

Was this article helpful?

×

 

 



Send Feedback

Promoted articles

  • Ring Help Centre festive season guide 2021
  • Keeping your Ring account secure
  • Shipping policies
  • What to do if your Ring device is stolen

Articles in this section

  • Changing the phone number on your Ring account
  • How to fix upside-down or rotated Ring Stick Up Cam videos
  • Helpful DIY solutions for common problems
  • How to check your mobile device internet connection
  • How to change your router channel
  • Chime and Chime Pro (1st and 2nd Generation) can no longer be connected across Locations
  • Geofence troubleshooting
  • Audio issues troubleshooting guide
  • Poor quality video image and adaptive video play
  • Improving your Ring device connectivity
See more

Get the App

Company
  • About
  • Blog
  • Press
  • Terms of Service
  • Privacy
  • Security
  • Careers
  • Media Kit
Support
  • Shop Support
  • Order Status
  • Help
  • FAQ
  • Legal
  • System Status
  • Warranty
  • Manage Cookies
  • Safety Information
Contact us
  • Australia: 1300 205 983
  • New Zealand: +64 9 887 9871
  • More information
  • You Tube Twitter FaceBook instagram