Device still registered to its owner error during setup

If you get a message that your device is registered to someone else during setup, follow the prompts in the Ring app to Learn more about device transfers and request a transfer from the registered owner.

If you have a way to contact the registered owner you can send them a link to this page, which contains step-by-step instructions on removing the device from their account (below).

Note: Deleting the Ring app, cancelling a Ring Protect plan or physically uninstalling a Ring device does not automatically release ownership. If the previous owner has deleted their Ring app, they’ll need to re-download it, sign in with their login credentials and remove the device from their account following the instructions on this page. 

If you do not see prompts in the Ring app to initiate a device transfer on your own, first, make sure you have the latest version of the Ring app.

If you update the app and still do not have the feature available you will need to contact Ring Customer Support. 

After you request a device ownership transfer 

The device ownership transfer process can take 15 days or more from the initial request date. Once you initiate the process in the Ring app, you’ll receive emails with status updates. 

If you re-attempt a set up before the device has been released from the previous owner, you’ll get a message saying the transfer has not been completed.

The registered owner will receive emails from Ring asking them to remove the device from their account.

Note: Ring Customer Support cannot expedite requests to release devices from registered owners.

How to remove a Ring device from your account and release ownership

Open the Ring app:

Shared User 

If you simply want to share access to a Ring device, you can become a Shared User by asking the device owner to send you an invitation.

Device purchased from a retailer and registered to someone else?

If you purchased the device from a retailer and get the message that it's registered to someone else, please return it and ask for a replacement.

"Device cannot be transferred" message

If you get a message that the device cannot be transferred because it was reported stolen or for some other reason, such as the previous owner is deceased, please contact Ring Support.

Why did I get a message saying my Ring device is registered to another owner if it’s brand new?
If you got a message saying that your Ring device is registered to someone else, this means at some point, another person started the setup process in the Ring app. If you purchased it from a retailer, you can return the device and request a replacement. If you purchased the device from someone or received it as a gift, ask the person to follow the instructions on this page to release ownership.

I got a Ring Video Doorbell or Security Camera as a gift and the person that gave it to me said they released ownership. Why can’t I set up the device?
In order to set up a Ring device as a new owner, the previous owner needs to remove the device from their Ring account. Physically uninstalling a Ring device, cancelling a subscription plan or deleting the Ring app does not release ownership. 

I can’t get in touch with the previous owner to get access to a device. What do I do?
When you attempt a setup in the Ring app, you can request ownership. Ring will initiate contact with the previous owner to release the device, and keep in contact with you by email to let you know when the device is released for setup. This process can take 15 days or more.

I tried to set up a Ring device and I got a message saying "The device transfer request is in progress." What should I do?
If the ownership transfer process has not yet finished, you’ll need to wait until you receive an email saying you can set up the device. Ring Customer Support cannot expedite the ownership transfer process, and it can take 15 days or more.

The previous owner of the Ring device is deceased. What should I do?
If the previous owner of the Ring device is deceased, please contact Ring Customer Support.

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