How to download and use an authenticator app

What is an authenticator app?

Authenticator apps are installed on mobile devices, PCs and laptops, and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorised logins to your Ring account. Authenticator apps generate one-time use, six-digit passcodes every 30 seconds that can be used for signing in to accounts. This helps prevent unauthorised users from accessing your account.

Where to find and download an authenticator app

You can search online for authenticator apps and download one from the iOS App Store (Apple/iPhone) or Google Play for Android.

Some well-known authenticator apps include: Google Authenticator, Twillio Authy, Microsoft Authenticator and LastPass Authenticator.

After you download your authenticator app, you’ll need to set your Two-Step Verification method to “authenticator app” in the Ring app or on Ring.com using the step-by-step instructions below. This process is easiest if you use two devices at the same time, for example downloading an authenticator on your mobile device and using a laptop or desktop computer signed into Ring.com. You can log into Ring.com using the same username and password that you use to log into the Ring app.

Using two devices: your mobile device for the authenticator app and a web browser on your computer, laptop or mobile device signed into Ring.com

Note: You can also use two different mobile devices, such as a phone and a tablet.

After you’ve downloaded an authenticator app, go to Ring.com on your computer, laptop or a mobile browser. You’ll need to have your Ring account password handy to complete this process. Your username and password for Ring.com are the same ones you use for the Ring app.

Using a computer or laptop at Ring.com

  • Login to your account on the top right
  • Click on Account on the top right
  • Click on Control Centre
  • Click on Account Verification
  • Click on Authenticator app
  • Enter your Ring account password
  • On the screen that says Add Ring to your authenticator app, open the authenticator app on your mobile device and hit Add or the plus sign (+)
    • Then select Scan a QR Code and use your phone camera to scan the QR code presented on Ring.com on your computer
    • Click Continue on your computer and enter the six-digit code, labeled Ring from the authenticator app on your mobile device into the verification box on your computer
  • When you’ve added Ring to an authenticator app, you’ll get a Success! message
    • The next time you login to Ring.com you'll tap on your authenticator app to get your numeric code to complete the login process

Using a mobile device at Ring.com

  • Login to your account on the top right
  • Tap the three lines on the top left
  • Tap Control Centre
  • Tap Account Verification
  • Tap Authenticator app
  • Enter your Ring account password
  • On the next screen you’ll see Add Ring to your authenticator app
    • Then select Scan a QR Code and use your phone camera to scan the QR code that is shown on Ring.com on your computer
      • During set up, if you get the question What kind of account are you adding? choose Other Accounts
      • Depending on the authenticator app you’re using, you might see Enter key or Enter code manually. Ignore this if you are scanning the QR code.
        • Switch to your authenticator app and tap Add or the plus sign (+)
  • Go back to Ring.com
  • Enter the six-digit code labeled Ring provided by the authenticator app into the verification code box on Ring.com
  • When you’ve added Ring to an authenticator app, you’ll get a Success! message
    • The next time you login to Ring.com you’ll go to your authenticator app to get your numeric login code

Using one mobile device and your Ring app

These instructions are for using the Ring app and authenticator app on the same device.

Note: This process is easier to complete if you use two different devices at the same time such as a phone and laptop computer or phone and tablet. If you have two devices that you can use, consider using the instructions for two devices described at the top of this page.

After you’ve downloaded an authenticator app, have your Ring password handy so you can add Ring to your authenticator app. This process involves going back and forth between the authenticator app and your Ring app. Keep in mind that depending upon the authenticator app you choose, and the device that you have, the steps and terminology may be slightly different than what you see below.

  • Open your Ring app
  • Tap the three lines on the top left
  • Tap Control Centre
  • Tap Account Verification
  • Tap Authenticator app and follow the prompts
  • Enter your Ring account password
  • On the next screen you’ll see Add Ring to your authenticator app
    • Switch to your authenticator app and select Add or the plus sign (+) and select Enter a set up key
      • During set up, if you get a question: What kind of account are you adding? choose Other Accounts
      • Depending on the authenticator app you’re using, you might see Enter key or Enter code manually
    • Paste the set up key into the authenticator app
    • If you’re setting up the authenticator on the same device, tap Copy Key on your Ring app
  • Go back to the Ring app
  • Enter the six-digit code labeled Ring provided by the authenticator app into the verification code box
  • Once you’ve completed the process, you’ll get a Success! message informing you that you will receive verification codes from your Authenticator app
    • After the successful set up, when you log in to your Ring account, you’ll need to tap on your authenticator app to get the verification code

Additional protection against automated online abuse

CAPTCHA is a special system that helps prevent fraud and malicious activities online. You may have seen CAPTCHA when you login to your bank or other online accounts. CAPTCHA might ask you to check “I’m not a robot” or solve a visual puzzle so the system knows that a human is trying to log into an account. This helps prevent automated systems from accessing account information.

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