This article will cover commonly asked questions about the Ring Video Doorbell 4.
What is the Ring Video Doorbell 4?
The Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new colour Pre-Roll technology, 1080p HD video, two-way talk, Advance Motion Detection, enhanced dual-band wifi and Quick Replies. With Ring Video Doorbell 4, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.
See who’s at your door, prevent crime and protect your home – all from your phone or tablet.
What are the features of Ring Video Doorbell 4?
- 1080p HD Video
- Advanced Motion Detection
- Customisable Motion Zones*
- Colour Pre-Roll
- Live View
- 2.4 GHz and 5 GHz dual-band connectivity, connecting to 5GHz via channels 100 and above. Channels 36-64 are not available.
- Easily removable faceplate
- Night Vision
- Quick Replies
- Quick Release Rechargeable Battery
- 1-year warranty on parts, lifetime theft protection
- Works with iOS, Android and FireOS
- Works with Alexa
What is Colour Pre-Roll?
The Colour Pre-Roll feature enables you to view more complete motion events with your Ring Video Doorbell 4. Ring Video Doorbell 4 captures motion four seconds before a motion event is triggered. After these critical seconds of activity are recorded they will be attached to the event clip. If you are subscribed to a Ring Protect plan you will get a video of the event allowing you to have a better look at what's happening outside your door.
Do I need to replace my Ring Video Doorbell or Ring Video Doorbell 3 with the Ring Video Doorbell 4?
No. The original Ring Video Doorbell and Ring Video Doorbell 3 will continue to work as normal and will continue to be supported by Ring.
Does the Ring Video Doorbell 4 work with other Ring devices?
Yes. The Ring Video Doorbell 4 works with any other device created by Ring and can perform all the functions expected of a video doorbell in a security system.
Does the Ring Video Doorbell 4 work with Alexa?
Yes. The Ring Video Doorbell 4 is completely compatible with Echo devices.
What comes in the box?
- Ring Video Doorbell 4
- Quick Release Battery Pack
- Satin Nickel Faceplate (coupon code for free Interchangeable Faceplate once set up)
- Corner Kit
- Micro USB charging cable
- Installation tools and hardware
- Quick Start Guide
- Security Sticker
What are the specs of the Ring Video Doorbell 4?
|Ring Video Doorbell 4|
|Camera resolution||1080p HD|
|Field of view||160 degrees horizontal, 84 degrees vertical|
|Connectivity||2.4GHz or 5GHz wireless 802.11 b/g/n
|Audio specs||Two way audio with noise cancellation|
|System requirements||Click here for the latest system requirements for the Ring app|
|Size||12.8 cm x 6.2 cm x 2.8 cm|
Quick-release rechargeable battery or hardwired to an existing doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz or connected to mains via Plug-In Adapter (2nd Gen)for continuous charging.
Compatibility & usage
Is the Ring Video Doorbell 4 usable with the mounting brackets, solar mounts, charging cables, and wedge/corner pieces from earlier generations of the Ring Video Doorbell?
The Video Doorbell 4 is usable with earlier Video Doorbell’s charging cables. Ring Video Doorbell 4 is fully compatible with all Video Doorbell 3 and 3 Plus accessories.
Is the Ring Video Doorbell 4 weather resistant?
Yes. The Ring Video Doorbell 4 is weather resistant.
Can the Ring Video Doorbell 4 withstand hot or cold temperatures?
The Ring Video Doorbell 4 is rated for temperatures ranging from -20°C to 48°C. When hardwired, the device allows charging in the range of 0° to 45°C, otherwise charging is disabled.
What wifi networks is Ring Video Doorbell 4 compatible with?
Ring Video Doorbell 4 is compatible with b/g/n Wifi networks operating on 2.4 GHz or 5.0 GHz frequencies, connecting to 5GHz via channels 100 and above. Channels 36-64 are not available.
What is the recommended Internet speed for Ring Video Doorbell 4?
High Speed Internet. The Ring Video Doorbell 4 requires a minimum speed of 2 Mbps upload and download at the mounting location of the Ring device.
Data usage and recording plans
Does the Ring Video Doorbell 4 use cellular data all the time or just when it's activated?
Ring Video Doorbell 4 will only use cellular data when it’s activated by an event, recording an event, or when you access Live View via the Ring app. If the Video Doorbell 4 doesn’t detect motion or isn’t activated with the app, it won’t use your data.
Does the Ring Video Doorbell 4 keep footage for later review?
It can, however, this requires a subscription to Ring Protect plan, an optional service that allows you to view, save, and share video.
Purchases, refunds and warranties
Where can I order Ring Video Doorbell 4?
Does the Ring Video Doorbell 4 have a warranty?
Yes, a 1-year limited warranty. If you are a consumer, the limited warranty is in addition to your consumer rights, and does not jeopardise these rights in any way. This means you may still have additional rights at law even after the limited warranty has expired. Learn more here.
What is Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.
What if someone steals my Ring Video Doorbell 4?
If stolen, we will replace it for free. Simply fulfill the reporting requirements, and we’ll ship you a replacement Ring Video Doorbell 4.