Getting your verification code

Learn how you may be able to get your verification code from a device you've used in the past 30 days, and other ways to sign in.

Quick Tip: Check text messages on other devices. You may be receiving your verification codes on an older phone or tablet, or your laptop may also be receiving texts.

Accessing Ring from a device that's already signed in

If you've used a device in the past 30 days to access Ring, you may still be able to log in on this other device. Follow these steps to help get your verification code.

Step 1: Open Ring on the device you last used. 

• Ring app on a previous phone or tablet
• Your account at Ring.com on a previous phone or tablet
• Your account at Ring.com on a laptop or computer

Step 2: Go to your Ring Control Centre.

On a phone or tablet:

1. Tap the

   menu

   (☰).
2. Scroll down and tap

   Control Centre

   .
3. Tap

   Account Verification

   .

On a laptop or computer:

1. Click the

   Dashboard

   home icon.
2. Click

   Account

   and select

   Control Centre

   .
3. Click

   Account Verification

   . 

Step 3: Make sure your phone number is correct.

Your verification codes may be going to different phone number. Under Account Verification in Control Centre, the last two digits of your phone number will show.

To update the phone number you want to receive your verification codes, follow these steps:

1. Tap

   Update mobile number

   under the Text Message section.
2. Enter your new (or updated) phone number. 
3. You’ll be asked to re-enter your password for security purposes.
4. On your new device, attempt to sign in again to Ring.
5. Look for a verification code being sent to the updated number.

I use an authenticator app to get my verification codes

Try something else: 

Generate a code in Control Centre. 

From the same Account Verification section in Control Centre, you can generate a verification code to use to sign in your new device.

1. Scroll down to the

   Generate a Verification Code

   section.
2. Under Authorise a New Device, select

   Generate

   .
3. You may be asked again to re-enter your password.
4. On your new device, attempt to sign in to Ring again with that code.

Try an alternate method to verify your identity (US & Canada users only)

Ring works with a leading third-party identity verification service provider, to help verify your identity with a photo of yourself and a government-issued ID.

Learn more about ID verification.

This alternative option requires a valid government-issued ID. Once you've successfully signed in, please update your Account Verification method in Control Centre.