Authorizing a New Device or browser by generating a one-time password

This article will walk you through the process of authorising a new device or browser by generating a one-time password (OTP). 

I tried to sign in to my Ring account from a new device (or browser) and got a message that I would need to “generate my sign-in code on a previously authorised Ring account device.” What does that mean?
As an account security measure, when you attempt to sign in to a Ring account from a device or browser you’ve never used before, you’ll be asked to manually generate a verification code with a device or browser that previously signed in to that account. In order to manually generate this verification code, follow these instructions:

1. You should have two devices in front of you - the “new device” you're currently trying to sign in and a “previously signed-in device that's been previously used to sign in to your Ring account. (The “previously signed-in device” that was previously used to sign in to your Ring account can be a mobile device, a browser, or a personal computer.) If you do not have access to a previously authorised device or browser, please contact us via AU Toll-Free: +61 1800 953 903 or NZ Toll-Free: +64 800 453 14. If you do have access to your previous device, please continue following these instructions.

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2. On the new device (or browser):

  • Open the Ring app and begin signing in to your Ring account by entering your username and password. (In a new browser, go to Ring.com and begin signing into your Ring account by entering your username and password.)

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3. On the new device (or browser):

  • You will see a screen that asks you to verify your login by entering a code sent to your email address. However, since we do not recognise this new device, we will not send the verification code to your email address. Instead, you will have to generate your code from another device that you previously used to sign in to your Ring account (the previously signed-in device).

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4. On the previously signed-in device (or browser):

  • Open the Ring App on the old mobile device or sign into Ring.com from the old PC  (If you do not have access to your previous device, please contact us via AU Toll-Free: +61 1800 953 903 or NZ Toll-Free: +64 800 453 14.)

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5. On the previously signed-in device (or browser):

  • If you are using a mobile app, from the dropdown menu () in the top left corner of the Dashboard of the previously signed-in device, select Control Centre. (The Dashboard is typically the first screen you see when you open your Ring app, after you sign in).
  • If you are using a browser, from the Account menu (icon) in the top right corner of the Dashboard of the Ring.com website, select Control Centre.

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6. On the previously signed-in device(or browser):

  • From Control Centre, tap Account Verification.

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7. On the previously signed-in device or browser:

  • Tap Generate Code from the Authorise a New Device section on the previously signed-in device.

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8. On the previously signed-in device or browser:

  • Your verification code will be generated on the previously signed-in device.

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9. On the new device or browser:

  • Enter the verification code (generated on the previously signed-in device) into the Verification Code entry field on the new device and tap the Verify Code button to continue signing in.

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10. On the new device or browser, you should be successfully signed in to your Ring account.

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Don’t have access to your previously signed-in device or need help? Contact our Customer Support Team

I uninstalled and reinstalled my Ring app on a previously authorised device and now it’s asking me to “generate my sign-in code on a previously authorised Ring account device.” What happened?
If you uninstall and reinstall your Ring app on your device, the device will no longer be authorised and you’ll need to get a verification code from another authorised device. If you do not have another authorised device, please contact us via AU Toll-Free: +61 1800 953 903 or NZ Toll-Free: +64 800 453 14

I tried to get to the Control Centre on a previously authorised device and couldn’t get in. What happened?
If this happens to you, please contact us via AU Toll-Free: +61 1800 953 903 or NZ Toll-Free: +64 800 453 14

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