If you’re finding that your Ring battery-powered device isn’t charging, there are a few things you can do to try to improve the situation.
Before anything else, check the battery charge reading in your Ring app:
Check your battery charge percentage in the Ring app
To see your battery charge percentage in the Ring app:
- Tap the three lines on the top left of the Dashboard screen.
- Tap Devices.
- Tap the doorbell or camera you want to check.
- Tap Device Health
- Check the percentage under Battery Level
Once you’ve checked your battery and determined that it needs a charge, charge it. Keep in mind that it can take a full six to eight hours to fully charge a Ring battery, so make sure that you’ve kept the battery in the charger long enough.
Once you’ve charged your battery, check it again in the app. Regardless of the other things in this article you try, you’ll still want to make sure to start with 100% charge.
If you’ve tried to charge your battery and it won’t hold a charge, this article will provide some general strategies to try that may help.
Ring Video Doorbell (1st Generation) and Ring Stick Up Cam (1st Generation)
If you’ve had your Ring Video Doorbell (1st generation) or Ring Stick Up Cam (1st generation) for many years, and the battery won’t hold a charge, there’s a good chance that your device needs to be replaced. If you have been subscribed to the Ring Protect Plus plan since your device was within its original manufacturers warranty, you may be eligible to have the doorbell or camera replaced after some troubleshooting with Ring Support.
If you have been using a Ring Solar Charger to try to fully charge your Ring Video Doorbell (1st generation), it’s possible that the battery is no longer strong enough to get fully charged from the trickle charge that comes from the Solar Charger.
If you have the opportunity, you might want to try hardwiring your doorbell. That might give the doorbell more of a boost. Like the solar charger though, hardwiring only powers the battery through a trickle charge. If the battery is worn out, the device may need to be replaced.
Note: For your safety, use only the short security screws under the faceplate. Please see image below. Using any other type of screw could damage the battery and create a potential fire hazard. If you think you may have used the incorrect screw in your ring device, please contact Ring Support.
Ring Video Doorbells and Security Cameras with removable batteries
Ring devices that come with a removable battery are:
- Ring Video Doorbell 2
- Ring Video Doorbell 3
- Ring Video Doorbell 3 Plus
- Ring Stick Up Cam (2nd and 3rd generation)
- Ring Spotlight Cam
If you’ve charged your Ring device with a removable battery, but your Ring app battery percentage doesn’t change, make sure that you’ve placed the battery back into the device until it clicks in place. Once the battery is reinstalled, the new charge percentage will register in the Ring app under Device Health.
If your device says Offline under Network Signal Strength, that means it needs to be reconnected to your wifi. Even if your battery is charged, your doorbell or camera won’t work unless it’s connected to wifi. If you tap on “reconnect your Wifi Network” and enter your wifi password you can get reconnected.
Ring batteries and cold weather
If your Ring battery-powered device seems to be losing power too fast, and it’s cold outside, please click here to learn more.