Understanding and adjusting your video storage time

Ring Protect is an optional subscription plan that allows you to store videos in your Ring account. For Ring videos recorded after July 1, 2022, you’ll be able to increase how long they are stored in the cloud up to 180 days.

Ring Protect plan subscribers can customise their video storage time through the Ring app or Ring.com, and adjust the storage time to shorter or longer periods.

The default storage time is 60 days, but you have the option to choose a video storage time of:

  • 1 day
  • 3 days
  • 7 days
  • 14 days
  • 21 days
  • 30 days
  • 60 days
  • 90 days
  • 120 days
  • 180 days

To keep important videos beyond 180 days, download them to your PC or mobile device. 

To learn how to download or save videos, click here. 

Here is some basic information about video storage time:

  • Adjusting video storage time requires an active subscription of the Ring Protect plan. This includes trial versions of the Ring Protect plan.
  • If you change the video storage time, the new setting will only apply to videos captured after the setting has been changed in the Ring app or on Ring.com.
  • If a Ring device is reset or replaced, storage time reverts back to 60 days.
  • New devices with a Ring Protect subscription or trial will default to 60 days.
  • Devices that are set up with a new owner will default to 60 days.
  • If the Ring Protect plan is cancelled and later reinstated, the device will keep the selected storage time.
  • Videos will be permanently lost if they are deleted, if your Ring Protect plan subscription lapses or if the video storage time expires. To keep your videos, download them.

Note: Video storage time does not impact the Snapshot Capture feature. Snapshot Captures are not videos and have their own storage time of 7 days. Ability to manage the storage time for Snapshot Captures is not available at this time.

Videos shared to other platforms

Videos shared to other platforms, via a share link, may still exist through that share link even if the video event has been deleted from the Ring app.

To learn more about Shared Video Management, click here.

How to change video storage time

In the Ring app:

  1. Tap on the menu icon (three horizontal lines) in the top left corner of the Dashboard screen.
  2. Tap on Control Centre.
  3. Tap on Video Management.
  4. Tap Video Storage Time.
  5. Select an option (will vary depending on country).

From a computer or laptop:

Go to Ring.com and login with the same email address and password that you use for the Ring app.

  1. Click on Account on the top right.
  2. Click on Control Centre in the dropdown menu.
  3. Click on Video Management.
  4. Click Video Storage Time.
  5. Select an option (will vary depending on country).

From Ring.com on a mobile device:

Go to Ring.com and login with the same email address and password that you use for the Ring app.

  1. Click on the menu icon (three horizontal lines) in the top left corner of the Dashboard.
  2. Click on Control Centre.
  3. Click on Video Management.
  4. Click Video Storage Time.
  5. Select and option (will vary depending on country).

Will I have to cancel and resubscribe to a Ring Protect Plan to get this feature?

No. If you’re a current Ring Protect plan subscriber, you can keep your current plan.

Do I need to change my video storage time time per device or will changing it update all devices?

The video storage time is specific to each device. Each device will need to be set individually.

What happens if I don’t change the video storage time?

If you don’t change the video storage time, it will remain at the default setting for your country.

 

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