While setting up your Ring Video Doorbell (2nd Generation), you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press and release the orange button on the back of the Ring Video Doorbell.
How do I know that my Ring Video Doorbell is in Setup Mode?
You'll know your Video Doorbell is in setup mode when the light on the front of the Video Doorbell spinning.
What is Setup Mode?
When any Ring product is in setup mode, it broadcasts a temporary wifi network.
During the setup process, the Ring app will connect to this wifi network to "tell" your Ring product how to connect to your home wifi network. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this wifi network, and stay connected to your home network.
What do I do if my Ring Doorbell doesn't automatically go into Setup Mode?
Your Ring Doorbell should automatically go into Setup mode the first time it receives power. If your Ring Doorbell doesn't automatically go into Setup mode, you can try the following:
- Press the orange button firmly and release it without holding it down.
Performing a hard reset
If the light still doesn't start spinning when you push the orange button, try performing a hard reset.
To perform a hard reset, hold down the orange button for 20 seconds.
After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting.
Give it about a minute to fully complete this process, then put it in setup mode again by briefly pressing the orange button on the back.