Ring Video Doorbell (2020 release) Information

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, it boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.

This article will cover commonly asked questions about the Ring Video Doorbell (2020 release). 

What’s the difference between this Video Doorbell and the previous generation?
The Video Doorbell (2020 release) has 1080p HD video (vs 720p HD on the original Ring Video Doorbell), an additional “near” motion zone that provides motion detection in areas only 5 to 15cm in front of your home, and a revamped mounting setup that simplifies installation and removal for battery charging. The new Video Doorbell also has improved audio quality, crisper night vision, and improved wifi connectivity.

With Ring Video Doorbell (2020 release), you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.

What are the features of Ring Video Doorbell (2020 release)?

  • 1080p HD Video
  • Advanced Motion Detection
  • Live View
  • 2.4 GHz connectivity
  • Near motion zone capability
  • Improved audio quality
  • Improved night vision
  • Automated doorbell type detection
  • 1 year warranty on parts, lifetime theft protection
  • Works with iOS and Android
  • Wifi connected

Do I need to replace my Ring Video Doorbell with the Ring Video Doorbell (2020 release)?
No. The original Ring Video Doorbell will continue to work as normal and will continue to be supported by Ring. 

Does the Ring Video Doorbell (2020 release) work with other Ring devices?
Yes. The Ring Video Doorbell (2020 release) works with any other device created by Ring and can perform all the functions expected of a video doorbell in a security system.

Does the Ring Video Doorbell (2020 release) work with Alexa?
Yes. The Ring Video Doorbell (2020 release) is completely compatible with Echo devices.

Click here to learn more about using Ring devices with Alexa. 

Is there a trade-in incentive program for the Ring Video Doorbell (2020 release)?
Yes. There is a trade in program run through Amazon.com.

Click here to learn more about Amazon's Home Security Trade-in Program.

Product specs

What comes in the box?

  • Ring Video Doorbell (2020 release)
  • Mounting bracket
  • Micro USB charging cable
  • Installation tools and hardware
  • Quick Start Guide
  • Security Sticker

Note: Tools needed for installation (not included):

  • 6mm masonry drill bit (optional)
  • PH2 Phillips Screwdriver

What are the specs of the Ring Video Doorbell (2020 release)?

  Ring Video Doorbell (2020 release)
Camera Resolution 1080p HD
Field of View 155 degrees horizontal, 90 degrees vertical
Connectivity 2.4GHz Wireless 802.11 b/g/n
Connection Speed 2mbps
Audio Specs Two way audio with noise cancellation
System Requirements Click here for the latest system requirements for the Ring app
Size 62mm x 126.5mm x 28mm (2.4 in. x 4.98 in x 1.10 in)
Power Supply

Built-in rechargeable battery pack

Can be hardwired to an existing doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz for continuous charging

 

Compatibility & usage

Is the Ring Video Doorbell (2020 release) usable with the mounting brackets, solar mounts, charging cables, and wedge/corner kits from earlier generations of the Ring Video Doorbell?
The Video Doorbell (2020 release) is usable with the charging cables of earlier Video Doorbells. Mounting brackets and wedge/corner kits are not backwards compatible. Solar mounts are not optimised for the  Video Doorbell (2020 release).

Is the Ring Video Doorbell (2020 release) water resistant?
Yes. The Ring Video Doorbell (2020 release) is water resistant.

Can the Ring Video Doorbell (2020 release) withstand hot or cold temperatures?
The Ring Video Doorbell (2020 release) is rated for temperatures ranging from -20 to 48 degrees C.

Internet requirements 

What wifi networks is Ring Video Doorbell (2020 release) compatible with?
Ring Video Doorbell (2020 release) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies.

What is the recommended Internet speed for Ring Video Doorbell (2020 release)?
2mbps.

Data usage and recording plans

Does the Ring Video Doorbell (2020 release) use cellular data all the time or just when it's activated?
Ring Video Doorbell (2020 release) will only use cellular data when it’s activated by an event, recording an event, or when you access Live View via the Ring app. If the Video Doorbell doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does the Ring Video Doorbell (2020 release) keep footage for later review?
It can, however this requires a subscription to Ring Protect Plus, an optional service that allows you to view, save, and share video.

 Click here for more information about Ring Protect.

Installation

I have an unusually shaped front yard. How do I aim Ring Video Doorbell (2020 release) in a direction other than straight ahead?
The Ring Video Doorbell (2020 release) can be adjusted to point in directions other than straight forward through the use of a wedge or corner kit. 

Click here to learn more about wedge kits.

Purchases, refunds and warranties

Where can I order the Ring Video Doorbell (2020 release)?
The Ring Video Doorbell (2020 release) is available on Ring.com and at many retailers.

Does the Ring Video Doorbell (2020 release) have a warranty?
Yes, a 1-year parts and lifetime theft protection warranty.

Click here for more information on Ring's Limited Warranty and Theft Protection Plan.

What is Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Ring Video Doorbell (2020 release)?
If stolen, we will replace it for free. Simply fulfill the reporting requirements, and we’ll ship you a replacement Ring Video Doorbell (2020 release).

Click here for more information on Ring's theft and replacement policy. 

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