Enhancing security with two-step verification

The purpose of two-step verification is to protect you from unauthorised logins to your Ring account. 

Every time you log into Ring (Ring app, Ring.com or Ring Community) you will receive a one-time [numeric] passcode via text that you will need to enter in order to successfully log in. 

The passcode expires after 10 minutes. You can request "Resend code" after 60 seconds if you haven’t received it.

If you continue to use your mobile app every 30 days, you will not have to login via two-step verification (unless you log out, or "Remove All" authorised devices from the Ring Control Centre).

A feature on the sign-in page will allow you to choose to remember the browser you logged in with.

By agreeing to identify your browser, you will not be challenged by two-step verification for 30 days.

Ring is no longer using email as a method to send verification codes. 

You can use an authenticator app to get your one-time passcodes instead of SMS   

Troubleshooting

If you are receiving an “error occurred” or “bad connection” similar error message when logging into your Ring app, this is because your app requires an update to continue. Click here for information on updating your Ring app. 

In addition, if you are using an older version of iOS or Android you may need to update your mobile device settings.

iOS 5.12 or earlier

  • You may receive an error message stating, “Your internet connection is not currently working. Please try again."

To learn how to update your iOS device, use this link for instructions.

Android 3.12 or earlier

  • You may receive an error message stating, “An error occurred trying to perform the operation. Try again later.

To update your Android device use this link for instructions. 

What is two-step verification?
Two-step verification is a mandatory enhanced security feature that helps keep your account secure and prevents unauthorized users from gaining access to your Ring account. With every new login to your Ring account, you will receive a six-digit code to verify your login attempt. That one-time code needs to be entered within 10 minutes before you can access your Ring account. If you are already logged into your account, in the Ring app for instance, you will not be asked to enter a code. If you log into your account from another device, you will be asked to enter a verification code.   

We have added an additional measure of security for you and also require any Shared Users on your account to use two-step verification. The same code entry process happens for any Shared Users that you have on the account. They will receive a one-time code, which expires in 10 minutes, and will have to enter it in order to get access to their Ring account.  

You or your Shared Users can choose to receive the one-time passcode via text message (SMS) or an authenticator app. Requiring this code helps ensure that the person trying to log into your account is actually you, and that your Shared Users are also authorized to access information from your Ring account.  

Is this feature available for every Ring user? Is it mandatory?
Yes. Upon every Ring account login, you will be prompted to enter a one-time, six-digit code to verify the login attempt. This applies to primary account Owners as well as Shared Users. 

Am I going to have to do this every time I log into my account?
No. If you continue to use your mobile apps every 30 days, you will not have to login via two-step verification (unless you log out or "Remove All" authorised devices).

Can you opt out of two-step verification?
No.

Does the Rapid Ring app require two-step verification?
Yes. Two-step verification is mandatory for all logins on the Rapid Ring app, Ring.com and Ring Community.

What do I do if I no longer have access to the mobile device I was using for two-step verification?
If you no longer have access to the mobile device you used for two-step verification, please contact our Support team.

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