Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure.
Important: Do not share your Ring account password with anyone. No Ring employee, agent or community manager will ever ask you for your password.
Enable two-step verification
When you turn on this enhanced security feature in the Ring app, you'll receive a unique code via text message whenever you or someone else attempts to log into your Ring account. Many other online services offer two-step verification as well, and we encourage you to turn this feature on wherever available in your other online accounts.
Add Shared Users
Don’t provide your login information to others. If you want to share access to your Ring devices with other people, simply add them as a Shared User. This allows you to maintain control of your account. If you currently have Shared Users, please ask them to enable two-step verification and follow the password best practices below.
Use different passwords for each account
By using different usernames and passwords for your various accounts, you reduce the risk that a malicious actor could reuse credentials compromised from one account to access another of your accounts.
Create strong passwords
When creating a password, use a mix of numbers, letters (both uppercase and lowercase), and symbols – embracing long, non-dictionary based words or phrases.
Regularly update your passwords
It’s good practice to update your passwords every three to six months. If it has been more than six months since you last updated, we recommend updating it now.
As a Ring neighbour, your safety is our highest priority. We’re committed to helping you keep your home safe and protected – and that means keeping you informed with best practices for your online security, too.