Resetting your password and signing in

Ensuring the security of your Ring account is crucial for protecting your devices and personal information. Follow these steps and best practices to reset your password and enhance your account security.

Resetting password

Reset your password if you do not have Ring account access

1. Open the Ring app or

   Ring.com

   and tap

   Sign In

   .
2. Enter your email and tap

   Continue

   .
3. Tap

   Forgot your password?
4. Enter your email and tap

   Reset Password

   .
5. Check your email for a message from Ring.
6. Tap the

   Create Password

   link.
7. Enter your new password and tap

   Change Password

   .

Reset your password if you have Ring account access

From the Ring app:

1. Tap the menu (☰).

2. Tap

   Account Settings

   .
3. Tap

   Password

   .
4. Scroll to Password and tap

   Update

   .
5. Enter your current password.
6. Verify your account.
7. Enter your new password and tap

   Change Password

   .

From a browser:

1. From the dashboard, tap

   Account

   .
2. Tap

   Control Center

   .
3. Scroll to Password and tap

   Update

   .
4. Enter your current password.
5. Verify your account.
6. Enter your new password and tap

   Change Password

   .

Note: After updating your password, you will be logged out and need to log in again with your new password.

Ring's password requirements

• At least eight characters long.
• Includes both uppercase and lowercase letters.
• Contains at least one number and one symbol (e.g., !@#$%^&*<>-).
• Not easy to guess.
• Must be different from your previous password.
• Cannot include your first name, last name, or email.

Signing in

If you were recently signed out of Ring, follow these steps to sign back in:

1. Open the Ring app or go to

   Ring.com

   and tap

   Sign in

   .
2. Enter your Ring account email and password (or use your passkey).
3. Retrieve your Ring Sign-in Code.

   Learn more about Ring Sign-in Codes and account verification.
4. Enter the code, and you're in.

Signing out

Follow these steps to sign out of the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap the menu (☰).

3. Select

   Account Settings

   .
4. Tap on

   Sign Out.

Troubleshooting Tips

If you did not receive the password reset email:

• Confirm that your email address used when setting up your Ring account is correct.
• Search your email for the subject line:

  Set Up Your New Password Now

  .
• Check spam folders or other filters that might be active on your email account.
• Check for typos in your email address like ".con."

If the login page keeps reloading after clicking “Create Password” in the reset email:

• Clear the cache and cookies in your browser.
• Try using incognito mode, private mode, a different browser, or a different device.
• Delete any old password reset emails, then restart the process to receive a new email with a fresh security token.

If you get Invalid Token error message:

• This can occur when you're attempting to use an older password reset email where the security token has expired.
• Tokens expire 10 minutes after the email has been sent, or if a new password reset request is initiated.
• Try deleting all previous Ring password reset emails, then start the process from the beginning to generate a new email and security token.

Keeping your account secure

If you did not authorise changes made to your account, such as an updated email, phone number or any other setting, we recommend changing your password immediately. Learn how Ring protects your account when we detect a security issue.

Do not share your password with anyone

Never provide your Ring login information to others. No Ring employee, customer support associate, or Community manager will ever ask you for your password. If you want to share access to your Ring devices with other people, you can add them as a Shared User. This allows you to maintain control of your account.

Manage your authorized devices

If you suspect your Ring account has been compromised, remove any unauthorised logins. Learn how to manage which devices are logged in and authorised to access your Ring account.

Confirm how you want to receive your sign-in code

Under Account Verification in Control Center, you can choose how you want to receive your six-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code to help protect your Ring account. Learn more about two-step verification.

Use different passwords for every account

By using different usernames and passwords for your various accounts, you reduce the risk that someone could reuse credentials compromised from one account to access your other accounts.