How to reconnect your Ring device to wifi or change your wifi network

Following these steps to reconnect to wifi in the Ring app:

  1. Tap on the menu icon in the top left corner
  2. Tap Devices
  3. Select the Video Doorbell or Security Camera you need to reconnect to wifi
  4. Tap Device Health 
  5. Tap Reconnect to Wifi or Change Wifi Network

Note: Once your device is reconnected to wifi, you can return to the Device Dashboard screen to check your wifi signal strength under Network. 

If you have a continuous problem with your device disconnecting from wifi or a weak signal, and your router is behind a sofa, in a cupboard or otherwise physically obstructed, try moving your router. 

wifinoise_couch.gif wifinoise_closet.gif
Move router from behind sofa Move router out of cupboard

How to reconnect to a Ring Chime Pro network

The Ring Chime Pro acts as a wifi extender as well as an internal doorbell chime. When you are reconnecting a device that has disconnected from wifi, you can connect to the Chime Pro network instead of selecting your home wifi network. This can boost performance if there is significant distance between your router and Ring device.

How to check your power supply

If your device is battery-operated, check to see whether your battery has run out of charge.

  • Open up the Ring app and tap on the menu icon (three lines) in the top left corner
  • Look for Devices in the list on the left side of the screen
  • Tap Devices
  • Select the device you want to check
  • Tap on Device Health on the bottom of the screen
  • Look for Power Status to check the battery charge

If you have a hardwired device without a battery, check to make sure the device is receiving power in the Device Health section of the Ring app.

  • Open up the Ring app and tap on the menu icon (three lines) in the top left corner
  • Look for Devices in the list on the left side of the screen
  • Tap Devices
  • Select the device you want to check
  • Tap on Device Health on the bottom of the screen
  • Look for Power Status to check the power

Note: You can also try rebooting your router by temporarily unplugging it for 30 seconds and then plugging it back in again.    

Other reasons for not connecting to or getting disconnected from wifi 

    • Your router is behind furniture or in a cupboard.
    • Your wifi network name changed and/or your wifi network password changed.
    • You upgraded from a 2.4 GHz network to a 5 GHz network and your Ring device can't "find" the 5 GHz network because your device is not compatible with 5 GHz. In this case, connect to a 2.4 GHz network instead. 
      • You can find a list of Ring devices that are compatible with 5 GHz at the end of this article.
    • Your wifi network password has special characters or symbols in it, such as a pound sign (#) or exclamation mark (!). Consult your router's documentation for instructions on changing your password. If your router is supplied by your internet service provider, you can work with them to change the password and eliminate the special character.
    • Wires might have come loose. After you temporarily disconnect the power, check all of the wires leading into the device to make sure they're snugly seated. 
    • Check your breaker box. You may have blown a fuse and need to reset the device at the breaker.
    • If you have a device, such as a Floodlight Cam, that's connected to a light switch or a timer, make sure that the switch is set to “on” and that the timer is working properly.

Ring devices that are compatible with 5 GHz networks

If you need to find out what Ring device you have, you can find out in the Ring app.  

Video Doorbells and Security Cameras not on the list below will need to be connected to a 2.4 GHz network.  

Video Doorbells

  • Ring Video Doorbell 3
  • Ring Video Doorbell 3 Plus
  • Ring Video Doorbell 4
  • Ring Video Doorbell Pro
  • Ring Video Doorbell Pro 2
  • Ring Video Doorbell Elite

Security Cameras

  • Floodlight Cam Wired
  • Floodlight Cam Wired Pro

If you are still having problems with wifi, you can reach out to the Customer Support team.

 

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