Checking and improving wifi signal strength

To check your RSSI (Received Signal Strength Indicator) in the Ring app:

1. Tap the menu (☰) on the top left
2. Tap Devices
   • Select any of your Ring devices
3. Tap Device Health
4. Under Network look for Signal Strength

Your RSSI number in the Ring app will be green, amber or red to indicate the strength of the connection. If you're completely disconnected from wifi, you can reconnect in this same area of the Ring app.

Quick fixes to improve wifi signal strength

Move router from behind sofa

Move router out of cupboard

Please note: Ring Video Doorbells and Security Cameras are intended to be used with your home wifi network, not a mobile device hotspot. Using a hotspot instead of a home wifi network may cause repeatedly failed setup attempts, or cause your Ring device to continually disconnect.

Causes of poor wifi signal strength

There are three main factors that can weaken your wifi quality:

• Physical obstructions, such as your router being inside a cupboard or behind furniture.
• Other electronic devices competing for the wifi signal.
  
• Competing wifi networks.                                                      

Physical obstructions

Certain materials can reduce the range of wifi signals or block them.

• Heavy-duty walls and floors made of materials like concrete, brick or metal.
• Household objects such as furniture, fish tanks, bookcases and mirrors.
• Large glass windows may also cause interference.

Other electronic devices

TV's, game consoles, microwaves, mobile phones, tablets, computers, baby monitors and other appliances can cause interference in your wifi network because they're all getting a signal from the same router. 

Competing wifi networks

If you live in a densely populated area or apartment building, there can be dozens of wifi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

Wifi troubleshooting tips

Here are some quick tips that may help you get a stronger wifi signal for your Ring device:

• Try moving your router to another location. Even a metre can make a difference, or moving the router up from the floor.
  
• Move your Ring device closer to the router if possible. The ideal distance between a router and Ring device is under 6 metres.
  
• If your wifi router has an adjustable antenna, try pointing it in various directions.
• Consider upgrading to a new router, especially if yours is more than a few years old.
• Trace the path from your router to your Ring device. If there are any items made of metal (such as a TV or aquarium) move them out of the way so the router signal isn't blocked.
• Unplug other electronics that may be interfering with your connection.
• Purchase a wifi extender.
• Most routers are automatically set to switch channels to the least crowded. If your router doesn't have this enabled, log in and turn it on. Check your router’s documentation if you are unsure how to do this.
• If you think you may be getting interference from other electronics try unplugging them or connecting them directly using Ethernet to free up bandwidth on your wifi.
• Most Ring devices are designed to function with a 2.4 GHz wifi signal for the best range. Other devices can operate using a 5 GHz signal. Try switching to a 5 GHz signal if your device is compatible. 
  • Use this link to find out what Ring device you have and see whether it's 5 GHz compatible.