How to Troubleshoot Ring Notification Issues for Android Devices

If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues.

If your New Features notifications won't go away, you can manually clear it in the Ring app. Tap on New Features, tap the icon with a tick in it on the top right then Mark as seen

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Check settings

For Ring Video Doorbells and Security Cameras:

First, make sure your notifications are enabled. Go to your Device Settings in the Ring app, and make sure the buttons for both Ring notifications and Motion notifications are set to the blue “On” position.

Note: Notification settings are specific to the device connected to Ring, not your actual Ring

Doorbell or Stick Up Cam. For example, if you activate notifications on your phone, they will not be automatically activated on your tablet. Instead, you have to manually designate your notification settings for each device connected to Ring.

Check application settings

You may need to access your application settings to activate notifications.

There are two ways to access this menu from Android devices. You can either drag the Ring app icon to the App Info icon in your home screen, or you can open up your Phone Settings; in Phone Settings, locate your Application Manager (depending on your device, this may simply be called “Applications”), then find and select the Ring app.

In your application settings, check the box labeled “Show Notifications” to enable notifications and make sure that your App notifications are set as "Priority”. If the “Show Notifications” box was already checked, but you still aren’t receiving notifications, uncheck the box, hit “OK,” then recheck the box; lastly, clear the cache within your app settings, and test your device by pressing the doorbell button or triggering the motion sensors.

Clear your data

If you’re still not receiving notifications, you’ll need to return to your application settings to clear your data. Once it’s cleared, return to your Ring app and log back in, then test your doorbell and motion sensors to see if notifications are activated.

Reset your Ring app

If you still have issues, you may need to reset your Ring app. Do this by deleting the app from your device. Then, go to the Google Play store, find the Ring app and reinstall it. You won’t have to set up your devices again; simply log back in, and you should be good to go.

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