- The Stick Up Cam now has the option for live view. This can be a great way to check in and see what is going on whenever you like.
- If you wish to access live view please see the following steps below.
Turning Live View On
|1. This is a great edition that should work flawlessly with the solar panel. In iOS and android you may initially notice that the live view button is not there. This is because the Live View Settings must first be turned on.|
1. This is a great edition that should work flawlessly with the solar panel. In iOS and android you may initially notice that the live view button is not there. This is because the Live View Settings must first be turned on.
- Then tap on the live view section.
- Enable live view by turning the toggle on for it. You will see the options go from faded to solid. Then tap on the Done button on the top right hand corner.
- After you have turned on the toggle you will see a message saying “Live view will be enabled after your Stick Up Cam’s next Motion Event”.
- Special Note ~ In iOS once the live view is toggled and the message appears to trigger a motion the live view button will be immediately be available. However if a regular motion event is not triggered before testing the live view button you will see a spinning blue wait symbol and the live view will eventually fail on the call.
- To avoid this altogether as a rule of thumb ALWAYS trigger an event before testing the live view button with The Stick Up Cams. This will save a lot of time.
- In android this functions almost the same way expect once you toggle it in the app the live button does not appear until a motion has been triggered.
- Live view is now ready for use.
The optimization settings help determine how often a Cam will check in for Live View, which in turn relates to the maximum connection time. The trade off: the more often the unit checks in, the bigger impact on battery life.
USB Power - This relies on a consistent stream of power sent via a new weather resistant USB cable provided in the packaging (phased in soon). This configuration checks in the most frequently.
Solar Power - This option tells Cam it is getting recharged frequently and to check in pretty frequently, though not quite as often as when set for USB power.
Special Note - if the customer clicks on the question mark they will receive a prompt to buy the stick up cam. This in app buy now button is for people who don’t have the solar panel yet.
Battery (Optimize Performance) - This option tells Cam it is running on battery power only, but it’s more important to have a faster Live View response than to conserve battery life. Check ins happen fairly frequently. This results in the shortest battery life: the customer will have to recharge often.*
Battery (Conserve Power) - This option tells Cam it is running on battery power only, and tells Cam to check in less often to preserve battery life as much as possible. Live View connection times may take longer, though battery life will hold up better. It will still be necessary to recharge the battery somewhat often.*
* Customers will NOT get 6-12 months battery life with Live View on a battery powered Cam
Live View Connection Times Will Vary
As you know the Ring Stick Up Cam pings to the network every so often to tell the router/home network that “I am still here & I am still connected”.
As such it is important to remember one thing. Though the different battery settings can affect the time it takes for live view to start playing we should all remember that the higher the battery power the faster live view can kick in. The lower the battery power, the longer it will take for live view to come through.
- When you have a customer who is concerned about lag on live view start with the following…
~ If they literally just activated live view ask them if they triggered an event before testing the live view button
~ Check the battery percentage in the admin to see what the percentage the device is at. If it is below %40-30 recommend a recharge and tell the customer to evaluate the performance at a full charge to see the difference in live view performance.
~ As with the Ring Doorbell you’ll want to verify that all other normal features are working properly before making a proper assessment on live view issues. If everything else is working fine then the customer is most likely experiencing a normal connection time for live view and they should find the best battery setting that will work for them.
The following are all potential things you can potentially test for with the stick up cam...
- Doing test calls
- plugging in as a shared user
- Making sure the customer receives the notification
- Performing speed test
- Looking for low signal strength
- Asking how far the mounted cam location is from the router (in feet)?
- Testing near the router
- Giving the router a reboot
- Checking notification settings
If you find that another area of performance is not working properly then troubleshoot that before moving on to the live view function