How to troubleshoot Ring Alert issues for iOS devices

If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues.

If your New Features notifications won't go away, you can manually clear it in the Ring app. Tap on New Features, tap the icon with a tick in it on the top right then Mark as seen

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Be sure your device is online

You can check to make sure your device is online by going to the Device Health page in the app and looking at the "signal strength" under the network settings.

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Check your notification settings in the Ring app

For Ring Video Doorbells and Security Cameras:

First, make sure your notifications are enabled. In the Ring app, go to your Device Settings and make sure the switches for both Ring Alerts and Motion Alerts are set to the blue “On” position.

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Note: Notification settings are specific to each mobile device connected to Ring, not your actual Ring Video Doorbell or Security Cam.

For example, if you activate notifications on your phone, they will not be automatically activated on your tablet. Therefore, you have to manually change your notification settings for each device connected to Ring.

For Ring Alarm: Alarm Alerts vs device-specific notification settings

There are two areas in the Ring app where you can manage specific alerts for your Ring Alarm: Alarm Alerts and the Device Settings for certain devices.

Alarm Alerts

The majority of your Ring Alarm Alerts should be managed from the Alarm Alerts settings menu.

Alarm Alerts include security, system and device-related notifications. Security and system-related notifications cover when your system is running on battery or cellular backup, when you are in entry delay, any changes to the mode, and when a device has been bypassed.

Device-related notifications from the Alarm Alerts settings cover the status of your base station and devices in addition to when a device has been tampered, completes a firmware update, has low battery, or when water or low temperature has been detected.

Device status notifications, if toggled on, will only be sent when your Alarm system is armed.

To access your Alarm Alerts settings:

  • Tap Menu.
  • Tap Settings.
  • Tap Alarm Alerts.

You can manage both email and push notification preferences from the Alarm Alerts page. Email notifications will be off by default. (Please note that you will still receive email notifications when your system is alarming. You can't turn off these vital email notifications.)

You should turn the master email toggle on in order to receive email notifications and view individual notification settings. Turning on the master email toggle will turn all individual email notifications on with the exception of “Bypassed Devices.” You can control the individual notification toggles in order to only receive notifications based on your personal preference.

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Unlike email notifications, push notifications will be on by default. (Please note that you will still receive push notifications when your system is alarming as that notification type is not available for users to control). Turning the master push notification toggle on and off will turn each individual notification toggles on or off. There are no exceptions with the master push toggle.

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Other tips about Alarm Alerts:

  • Owners and Shared Users can enable and disable their notification settings at any time depending on their personal preferences, as long as their base station is online and they tap “Save” for their settings to be kept.
  • After the first time a Neighbour updates their Alarm Alerts settings and taps “Save”, the app will remember the individual toggle states and restore the last state of each individual toggle.

Device-specific notification settings

Separate from the Alarm Alerts settings, Neighbours can also enable push notifications for specific devices that will send notifications regardless of whether their system is armed or not. It’s important to note that individual device notification toggles only send push notifications. Email notifications should be controlled from the Alarm Alerts settings. Again, these notifications are sent even when your system is disarmed.

Devices that have individual notification settings include Alarm Contact Sensors, Alarm Motion Detector, and Locks that are officially supported by Ring. Neighbours can choose to enable notifications when motion is detected by their Alarm Motion Detector and when their Alarm Contact Sensor opens and closes.

Anyone who has added a Ring-supported Z-Wave smart lock to their Alarm system can also choose to enable a variety of notifications from the notification toggle on the lock details page.

Different from the notification toggles for Alarm Contact Sensors and Motion Detectors, the locks notification toggle controls notifications for a variety of lock activity. The lock notifications toggle includes notifications when a lock has been locked, unlocked, and or auto-locked in addition to when an access code has been added to a lock from the lock itself.

Check the notification centre on your iOS device

If you’re still not receiving Ring Alerts, click here to learn how to enable notifications on your iPhone.

  • Once these settings are activated, log out of the Ring app, then log back in.
  • Make sure the “Do Not Disturb” feature isn’t turned on. To change this setting, open the Control Center by pulling up the shortcut menu from the bottom of the home screen, and tap the moon icon to disable it.
  • Lastly, test your device by pressing the doorbell button or triggering a Motion Alert.
  • Repeat these steps on any other iOS device that’s not receiving notifications.

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Perform a soft reset

If none of these steps resolved the issues, you may need to perform a soft reset. Here’s how:

  • Hold the sleep/wake button at the top right of the device and the home button near the bottom of the device at the same time
  • Keep holding both until the screen goes black
  • Wait until the white Apple logo appears
  • After your device is done loading, test your doorbell and motion sensor; notifications should now appear.

For iPhone X:

  • Press and hold the Side button (on the top right edge) and either Volume Button.
  • When "slide to power off" appears, release buttons.
  • Slide the Power switch right.
  • With the device powered off, press and hold the Side button until the Apple logo appears then release.

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