Video Doorbell Pro Information

What is Ring Video Doorbell Pro?

The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features.

Learn more at: https://au-en.ring.com/products/video-doorbell-pro

What are the features of the Ring Video Doorbell Pro?

  • 1080p HD Video
  • Customisable motion detection
  • Live View
  • Lifetime Theft protection
  • Works with iOS and Android
  • Wi-Fi Connected
  • Interchangeable faceplates
  • Requires continuous power using the supplied transformer

What comes in the Ring Video Doorbell Pro box?

  • Ring Video Doorbell Pro
  • Plug-In Adapter (2nd Gen)
  • Four interchangeable faceplates
  • Installation tools and hardware
  • Quick Start Guide
  • Security Sticker

Note: Tools needed for installation (not included):

  • Drill bit

Does Ring Video Doorbell Pro use a diode for digital doorbell kits?

No. A diode should not be used with Ring Video Doorbell Pro. A bypass kit is required instead. See instructions for installation and use.

Is my existing doorbell compatible with the Ring Video Doorbell Pro?

The Ring Video Doorbell Pro is not compatible with existing wired doorbells in Europe. To ensure a doorbell “sound”, use the supplied chime that comes in your Ring Video Doorbell Pro box.

Compatible Doorbell Transformers

8-24 VAC (40VA max) and 50/60Hz. DC, halogen, and garden-lighting transformers not compatible.

What wiFi networks is Ring Video Doorbell Pro compatible with?

Ring Video Doorbell Pro is compatible with 802.11 b/g/n wiFi networks operating on 2.4GHz or 5GHz frequencies.

Recommended upload speed of 2mbps per device. 

Will Ring Video Doorbell Pro on a 5GHz network work with my Ring Chime on a 2.4GHz network?

Yes. Ring Chime will only work on a 2.4GHz network, however Ring Chime does not need to be on the same network as Ring Doorbell or Ring Doorbell Pro.  

What is the recommended internet speed for Ring Video Doorbell Pro?

For best streaming performance, we recommend 2mbps upload and download speeds.

Does Video Doorbell Pro use data all the time or just when it's activated?

Video Doorbell Pro will only use data when it’s activated by an event or when you access the camera via the Ring app. If Doorbell Pro doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does Ring Video Doorbell Pro keep footage for later review?

It can, however, this requires a subscription to Ring Protect plan, an optional service that allows you to view, save, and share video.

For more information about Ring Protect plan and what plans are available, check out Subscribing to Ring Protect plan.

How do the Customisable Motion Zones work for Ring Video Doorbell Pro?

Draw a box around the area you wish to monitor, then save the setting. Additional custom zones can be created, then each enabled or disabled for total control of motion detection.

 

Where can I order Ring Video Doorbell Pro?

To order, go to https://en-au.ring.com/collections/video-doorbells/products/video-doorbell-pro

Does Ring Video Doorbell Pro have a warranty?

Yes, a 1-year limited warranty. If you are a consumer, the limited warranty is in addition to your consumer rights, and does not jeopardise these rights in any way. This means you may still have additional rights at law even after the limited warranty has expired. Learn more here.

What is Ring's refund policy?

You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Video Doorbell Pro?

If stolen, we will replace it for free.

More information on Ring's theft policy.

Does Ring Doorbell Pro operate on battery power?

No, Ring Doorbell Pro is designed to be powered by the provided transformer.

Product Specs

 

  Ring Video Doorbell Pro
Power Options Hardwired to existing doorbell or connected to mains via Plug-In Adapter (2nd Gen)
Battery life n/a
Compatible doorbell transformers DIN Rail Transformer 2nd Gen (24V DC, 0.42A, 10W) (not included) or existing doorbell system (16-24V AC, 10-40 VA, 50/60Hz)
Field of view 160 degrees horizontal, 90 degrees vertical
Video resolution 1080p HD
Colours Comes with four interchangeable different colour faceplates
Compatible networks 2.4GHz & 5GHz 802.11 b/g/n
Customisable motion detection Customisable Motion Zones
Live View
Yes
Size 11.4 cm x 4.6 cm x 2 cm
Operating temperature

-20C to 48C

Mounting screws 2
Security screws 1
Best for Anyone who wants a more feature-packed doorbell, professional installers

Note: The device is also weather-resistant.

Colours

Ring Video Doorbell Pro includes four faceplates in Satin Black, Satin Nickel, Dark Bronze and Satin White. The faceplate can be changed at any time.

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