Ring Video Doorbell and Security Camera FAQ

The following article answers many frequently asked questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information.

If you want to find out which Ring device you have using the Ring app, click here for instructions. 

If you have a Ring device and the battery seems to be draining too fast, click here for help. 

Use this link to search more topics in the Ring Help Centre.

General questions

Do I need a wifi connection to set up and use my Ring device?

Yes. Ring products require an existing home wifi network for setup and use, a smart device (phone or tablet) and the Ring app, which allows you to control all the functions of your Ring devices.

All Ring devices are compatible with 2.4 GHz networks. Some Ring devices are able to use 5 GHz networks.

Ring products won't work with a wifi-enabled smart phone without a separate home wifi network. Ring products don't work with Bluetooth.

By hooking up to your wifi, Ring products use the free Ring app (available for Apple and Android devices) to alert you whenever someone approaches your door or comes in a range of a security camera. You can then view an HD video stream of the person and speak to them using two-way audio communication. The free Ring app also allows you to control all the other functions of your Ring devices such as floodlights and sirens and video recording. Put simply, with Ring products, you're always home.

What are the different types of Ring products?

Ring offers a range of smart home security devices. Select the links below to learn about each type of Ring product.

Ring Video Doorbells

Ring Video Doorbells feature a built-in camera and Two-Way Talk, so you can speak to whoever’s at your door from your Ring app. Your Video Doorbell also sends notifications to your smart device (phone or tablet). If you have a Ring Protect subscription plan, you can view video recordings of events captured by your doorbell.

If you want to learn more about Ring Video Doorbells, click here.

If you want to compare Ring Video Doorbells, click here.

Ring Security Cameras

Ring has a variety of indoor and outdoor Security Cameras that are battery-powered, plug-in or hardwired. Some Security Cameras also provide motion-sensor lighting.

If you want to learn more about Ring Security Cameras, click here.

If you want to compare Ring Security Cameras, click here.

What surfaces can Ring devices be mounted on?

Most Ring devices will need to be mounted on a sturdy surface such as wood, stucco, brick or concrete.

You can mount certain devices on glass, such as Ring Video Doorbell (2nd Generation) or Ring Video Doorbell 2.

Ring Protect subscription plans

Do you need a subscription to use Ring?

Ring devices don’t require a Ring Protect subscription plan. Without a subscription, you can view real-time video for Ring Video Doorbells and Security Cameras and respond to alerts when they happen. However, without a Ring Protect plan, you will not be able to access video recordings of events.

With a Ring Protect plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Ring Protect plans are available for purchase with a monthly or annual subscription.

What Ring Protect plans are available?

New Ring devices come with a 30-day Ring Protect trial. Your trial automatically starts when you set up a new Video Doorbell or Security Camera in the Ring app.

After that, you can choose to subscribe to one of the following Ring Protect plans:

Ring Protect Basic

Ring Protect Basic activates video recording for one Video Doorbell or Security Camera in your home. You can save, download, and share recorded videos from your Ring account. Ring Protect Basic costs £2.50/3 € per month or £24.99/30 € per year.

Ring Protect Plus

Ring Protect Plus activates video recording for all Video Doorbells and Security Cameras in your home. You also get an extended warranty and 10% off select Ring product purchases on Ring.com. Terms and conditions apply. Ring Protect Plus costs £8/10 € per month or £80/100 € per year.

Learn more and compare Ring Protect subscription plans.

Click here for more information on downloading and saving your videos.

Purchasing, tracking or returning a Ring device

Where does Ring ship to?

Ring ships to the Australia, New Zealand and several international countries. Information regarding shipping can be found in the Ring shipping policies page.

Will I be charged when I place an order or when my Ring product ships?

You'll be charged when you place your order, during the checkout process.

Which payment methods do you accept?

You can securely purchase a device on Ring.com using any major credit or debit card, or an online payment service like PayPal. Your connection with our servers is made using the standard security protocol for handling sensitive information.

To purchase a Ring Protect plan (on its own or with a device), you must use a credit or debit card. PayPal is not accepted for subscription plans.

What kind of payment security do you have in place?

All credit card information is processed by Stripe, a third party company (https://stripe.com). Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.

Will I receive an invoice for my Ring product?

After you place your order, we will send you a purchase confirmation email. You can log into your Ring account to view your order history and from there view a printable invoice.

Is there a warranty on Ring products?

Yes. All Ring devices come with a limited warranty and theft protection. You can get an extended warranty for all Ring devices when you subscribe to Ring Protect Plus.

Click here for information on Ring’s limited warranty

What happens if someone steals my device?

If your Ring device is stolen, please contact us with a police report and we will replace it. Terms and conditions apply. 

Click here for more information on Ring's theft replacement policy. 

How do I track my order?

After you place your order, we'll send you an order confirmation email.

In the shipping email we send you 2-3 days after your purchase, you can click the link to view tracking information.

Can I cancel my order?

Yes. You can call Customer Support within 45 minutes of placing your order to cancel it or change the delivery address.

After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered and then return it for a full refund.

Can I return a Ring product?

Yes. You have 30 days from the date you receive your order to request a full refund. Learn more about the Ring return policy.

Powering your Ring device

Do Ring devices require power wires to work?

It depends. Some Ring Video Doorbells and Security Cameras are battery-powered and their batteries will last several months with normal use before needing to be recharged.

Battery-powered doorbells can be wired to your existing doorbell system, but they only receive a trickle-charge from the wiring and are primarily powered by the battery. Doorbell solar chargers also provide a trickle charge to battery devices.

Some Ring Video Doorbells and Security Cameras are hardwired only, meaning they need to be hooked up to your home's existing wiring or powered via a Plug-In Adapter.

Check the specifications for each product for a list of power options.

Ring Video Doorbell

Ring Video Doorbell 2

Ring Video Doorbell 3

Ring Video Doorbell 3 Plus

Ring Video Doorbell 4

Ring Door View Cam

Ring Video Doorbell Pro

Ring Video Doorbell Elite

Ring Stick up Cam Wired

Ring Stick Up Cam Battery

Ring Floodlight Cam

Ring Spotlight Cam

Ring Chime

Ring Chime Pro

Which doorbell transformers are compatible with Ring Video Doorbells?

Check ring.com/hardwired for compatibility information for Ring doorbells.

Do not use a halogen, garden-lighting transformer or any DC power supply not made by or certified by Ring.

Do I have to turn off the power in my house before installing a Ring device?

Always follow the safety instructions in your Ring device manual. Turn off the power before working with electric wires.

WARNING: Electrical shock hazard. Installation must be carried out by a qualified electrician. Refer to your local laws and building codes before performing electrical work. Disconnect power to installation area at circuit breaker or fuse box before beginning installation.

Do I have to charge my battery prior to setting up and installing my Ring doorbell?

Your Ring doorbell comes with a partially charged battery. The battery should have enough charge to set up the doorbell. However, if you have had multiple failed set up attempts, you may need to fully charge the battery before you can complete the setup.

If you’re hardwiring a battery-powered doorbell you still need to charge your battery to 100% for the best performance. Hardwiring only provides a trickle charge to battery-powered doorbells.

If the device uses a battery, how long does it take the battery to recharge?

Depending on the device, it should take 4-10 hours for a battery to fully recharge.

How long can my Ring device run on its internal battery?

Assuming that the Ring device has a battery and is not a hardwired only device, it should last for several months depending on the level of use and operating environment.

Will I be notified when the battery in my Ring device is running low?

Yes. You'll receive email reminders when your battery runs low. The Ring app also features a low-battery warning, as well as a battery level indicator that you can check at any time.

VIDEO: What is the Device Health section of the Ring app?

Why is my Ring battery draining too fast?

If your Ring battery seems to be draining too fast, read more here.

Setting up and using your Ring device

Where can I download the Ring app?

Click here to learn how to download the Ring app.

How can I get help with the setup and installation of my Ring device?

When you set up a Ring device, you’ll get step-by-step instructions in the Ring app. In addition the Ring Help Centre has articles covering all aspects of installing and operating your Ring devices.

Does my Ring device need to be attached to the computer during the setup process?

No. Ring devices are set up wirelessly by the Ring app on your smart device. You do not need to connect your Ring device to a computer during setup or operation.

Can more than one person use a Ring doorbell or security camera?

Yes. One person is considered the owner of a Ring account and the owner can add as many Shared Users as they would like.

How to invite a Shared User to your Ring account.

Do you need to have the app open to receive notifications?

No, as long as you’re not signed out of the app, your smartphone or tablet will receive the notification.

VIDEO: What kind of alerts can I set up In the Ring app?

How do you know where your visitor is located if you have multiple Ring devices and/or multiple properties?

During your device setup, you'll be asked to give each Ring device a unique name. Notifications are delivered with the name of the device that triggered them, showing you exactly where the activity is taking place.

What is Ring Chime Pro and how will it improve my wireless internet connection to my Ring device?

Ring Chime Pro is a stand-alone unit that extends the range of your wifi signal by repeating the signal over a greater distance. Once you connect your Chime Pro to your Ring device, simply position the extender somewhere near your Ring device to ensure the best possible signal.

Click here to learn more about Ring Chime Pro, including where to place it.

How many smart devices can I pair with each Ring device?

You can pair as many wifi-enabled smartphones and tablets as you would like to a Ring device.

Technical information

What is the video quality put out by Ring devices?

Video quality varies depending on the device you choose. The original Ring Video Doorbell puts out the video at 720p HD. Later versions of the Video Doorbells and Security Cameras put out video at 1080p HD.

Can Ring devices capture footage at night?

Yes, you can see what's going on any time of the day or night thanks to infrared LEDs. Learn more about night vision here.

Do Ring devices work in extreme heat or cold?

Ring products will work in freezing temperatures and are resistant to rain. In general, Ring Video Doorbells and Security Cameras with batteries are rated for operating temperatures between -20 to 50 degrees Celsius. Security Cameras without batteries are rated at -30 to 48.5 degrees Celsius. Ring devices may have their performance affected by extreme weather. Learn more about extreme temperatures and Ring devices here.

What version of iPhone, iPad or Android do I need in order to use the Ring app?

Please find version requirements here for iOS, Android and Fire OS. Ring products aren’t compatible with Blackberry devices.

Does Ring support WPA2?

Yes. Ring devices support WPA2, WPA, and 64-bit WEP Hex. We recommend WPA2 for best results.

Are Ring products FCC approved?

Yes. Ring products are FCC approved.

Do Ring devices use Bluetooth?

No. Ring devices operate through wifi, not Bluetooth.

Do I need a static IP from my internet service provider to connect my device?

A static IP is not required. Most of the connection process for Ring products is handled automatically through the Ring app.

Can I assign a static IP to my Ring device?

Yes. You can assign a static IP address to a Ring device during the wifi setup process.

Does Ring have facial recognition technology in any of its services or devices?

No. Ring does not have facial recognition technology in any of its devices or services.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum.

Was this article helpful?

×

 

 



Send Feedback