The following article answers many frequently asked questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information.
Do I need a wifi connection to set up and use my Ring device?
Yes. Ring products require an existing home wifi network for setup and use, a smart device (phone or tablet) and the Ring app, which allows you to control all the functions of your Ring devices.
All Ring devices are compatible with 2.4 GHz networks. Some Ring devices are able to use 5 GHz networks.
Ring products are designed to work with your home wifi network. Your Ring devices will not work with a mobile phone hotspot. Ring products do not support Bluetooth.
By hooking up to your wifi, Ring products use the free Ring app (available for Apple and Android devices) to alert you whenever someone approaches your door or comes in a range of a Security Camera. You can then view an HD video stream of the person and speak to them using two-way audio communication. The free Ring app also allows you to control all the other functions of your Ring devices such as floodlights and sirens and video recording. Put simply, with Ring products, you're always home.
What are the different types of Ring products?
Ring offers a range of smart home security devices. Select the links below to learn about each type of Ring product.
Ring Video Doorbells
Ring Video Doorbells feature a built-in camera and Two-Way Talk, so you can speak to whoever’s at your door from your Ring app. Your Video Doorbell also sends notifications to your smart device (phone or tablet). If you have a Ring Protect subscription plan, you can view video recordings of events captured by your doorbell.
Ring Security Cameras
Ring has a variety of indoor and outdoor Security Cameras that are battery-powered, plug-in or hardwired. Some Security Cameras also provide motion-sensor lighting.
What surfaces can Ring devices be mounted on?
Most Ring devices will need to be mounted on a sturdy surface such as wood, stucco, brick or concrete.
You can mount certain devices on glass, such as Ring Video Doorbell (2nd Generation) or Ring Video Doorbell 2.
Ring Protect subscription plans
Do you need a subscription to use Ring?
Ring devices don’t require a Ring Protect subscription plan. Without a subscription, you can view real-time video for Ring Video Doorbells and Security Cameras and respond to alerts when they happen. However, without a Ring Protect plan, you will not be able to access video recordings of events.
With a Ring Protect plan, you can save, review and share video recordings from your Ring devices to your Ring account. Ring Protect plans are available for purchase with a monthly or annual subscription.
Once purchased, your subscription will automatically renew and continue until you choose to cancel it, which you can do anytime from your account on Ring.com. Learn how to cancel your Ring Protect plan.
What Ring Protect plans are available?
New Ring devices come with a 30-day Ring Protect trial. Your trial automatically starts when you set up a new Video Doorbell or Security Camera in the Ring app (unless you’re already a subscriber at the same location of the new device).
After that, you can choose to subscribe to one of the following Ring Protect plans:
Ring Protect Basic
Ring Protect Basic activates video recording for one Video Doorbell or Security Camera in your home. You can save, download and share recorded videos from your Ring account. An exclusive 10% discount on selected products on Ring.com is also available. Terms and conditions apply.
Ring Protect Plus
Ring Protect Plus activates video recording for all Video Doorbells and Security Cameras in your home. You benefit from all of the Ring Protect Basic features and also get extended warranties for your eligible Ring devices.
Purchasing, tracking or returning a Ring device
Where does Ring ship to?
Ring ships to the Australia, New Zealand and several international countries. Information regarding shipping can be found in the Ring shipping policies page.
Will I be charged when I place an order or when my Ring product ships?
You'll be charged when you place your order, during the checkout process.
Which payment methods do you accept?
You can securely purchase a device on Ring.com using any major credit or debit card, or an online payment service like PayPal. Your connection with our servers is made using the standard security protocol for handling sensitive information.
To purchase a Ring Protect plan (on its own or with a device), you must use a credit or debit card. PayPal is not accepted for subscription plans.
What kind of payment security do you have in place?
All credit card information is processed by Stripe, a third party company (https://stripe.com). Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.
Will I receive an invoice for my Ring product?
After you place your order, we will send you a purchase confirmation email. You can log into your Ring account to view your order history and from there view a printable invoice.
Is there a warranty on Ring products?
Yes. All Ring devices come with a limited warranty and theft protection. You can get an extended warranty for all Ring devices when you subscribe to Ring Protect Plus.
What happens if someone steals my device?
If your Ring device is stolen, please contact us with a police report and we will replace it. Terms and conditions apply.
How do I track my order?
After you place your order, we'll send you an order confirmation email.
In the shipping email we send you 2-3 days after your purchase, you can click the link to view tracking information.
Can I cancel my order?
Yes. You can call Customer Support within 45 minutes of placing your order to cancel it or change the delivery address.
After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. You will have to wait until the item is delivered and then return it for a full refund.
Can I return a Ring product?
Yes. You have 30 days from the date you receive your order to request a full refund. Learn more about the Ring return policy.
Powering your Ring device
Do Ring devices require power wires to work?
It depends. Some Ring Video Doorbells and Security Cameras are battery-powered and their batteries will last several months with normal use before needing to be recharged.
Battery-powered doorbells can be wired to your existing doorbell system, but they only receive a trickle-charge from the wiring and are primarily powered by the battery. Doorbell solar chargers also provide a trickle charge to battery devices.
Some Ring Video Doorbells and Security Cameras are hardwired only, meaning they need to be hooked up to your home's existing wiring or powered via a Plug-In Adapter.
Check the specifications for each product for a list of power options.
Which doorbell transformers are compatible with Ring Video Doorbells?
Check ring.com/hardwired for compatibility information for Ring doorbells.
Do not use a halogen, garden-lighting transformer or any DC power supply not made by or certified by Ring.
Do I have to turn off the power in my house before installing a Ring device?
Always follow the safety instructions in your Ring device manual. Turn off the power before working with electrical wires.
WARNING: Electrical shock hazard. Installation must be carried out by a qualified electrician. Refer to your local laws and building codes before performing electrical work. Disconnect power to installation area at circuit breaker or fuse box before beginning installation.
Do I have to charge my battery prior to setting up and installing my Ring doorbell?
Your Ring doorbell comes with a partially charged battery. The battery should have enough charge to set up the doorbell. However, if you have had multiple failed set up attempts, you may need to fully charge the battery before you can complete the setup.
If you’re hardwiring a battery-powered doorbell you still need to charge your battery to 100% for the best performance. Hardwiring only provides a trickle charge to battery-powered doorbells.
If the device uses a battery, how long does it take the battery to recharge?
Depending on the device, it should take 4-10 hours for a battery to fully recharge.
How long can my Ring device run on its internal battery?
Assuming that the Ring device has a battery and is not a hardwired only device, it should last for several months depending on the level of use and operating environment.
Will I be notified when the battery in my Ring device is running low?
Yes. You'll receive email reminders when your battery runs low. The Ring app also features a low-battery warning, as well as a battery level indicator that you can check at any time.
Why is my Ring battery draining too fast?
Setting up and using your Ring device
Where can I download the Ring app?
How can I get help with the setup and installation of my Ring device?
When you set up a Ring device, you’ll get step-by-step instructions in the Ring app. In addition the Ring Help Centre has articles covering all aspects of installing and operating your Ring devices.
Does my Ring device need to be attached to the computer during the setup process?
No. Ring devices are set up wirelessly by the Ring app on your smart device. You do not need to connect your Ring device to a computer during setup or operation.
Can more than one person use a Ring doorbell or security camera?
Yes. One person is considered the owner of a Ring account and the owner can add as many Shared Users as they would like.
Do you need to have the app open to receive notifications?
No, as long as you’re not signed out of the app, your smartphone or tablet will receive the notification.
How do you know where your visitor is located if you have multiple Ring devices and/or multiple properties?
During your device setup, you'll be asked to give each Ring device a unique name. Notifications are delivered with the name of the device that triggered them, showing you exactly where the activity is taking place.
What is Ring Chime Pro and how will it improve my wireless internet connection to my Ring device?
Ring Chime Pro is a stand-alone unit that extends the range of your wifi signal by repeating the signal over a greater distance. Once you connect your Chime Pro to your Ring device, simply position the extender somewhere near your Ring device to ensure the best possible signal.
How many smart devices can I pair with each Ring device?
You can pair as many wifi-enabled smartphones and tablets as you would like to a Ring device.
How do I adjust the ringer volume of my Ring Video Doorbell?
To adjust the volume of the ringer on your Ring Video Doorbell, simply:
- Open the Ring app to access your Dashboard.
- Find the device whose volume you'd like to adjust and tap Settings (the gear icon in the top right corner).
- Tap the Device Settings tile.
- From the list, choose General Settings.
- Here you will find a volume slider you can use to set the Ringer volume.
What is the video quality put out by Ring devices?
Video quality varies depending on the device you choose. The original Ring Video Doorbell puts out the video at 720p HD. Later versions of the Video Doorbells and Security Cameras put out video at 1080p HD.
Can Ring devices capture footage at night?
Yes, you can see what's going on any time of the day or night thanks to infrared LEDs. Learn more about night vision here.
Do Ring devices work in extreme heat or cold?
Ring products will work in freezing temperatures and are resistant to rain. In general, Ring Video Doorbells and Security Cameras with batteries are rated for operating temperatures between -20 to 50 degrees Celsius. Security Cameras without batteries are rated at -30 to 48.5 degrees Celsius. Ring devices may have their performance affected by extreme weather. Learn more about extreme temperatures and Ring devices here.
What version of iPhone, iPad or Android do I need in order to use the Ring app?
Please find version requirements here for iOS, Android and Fire OS. Ring products aren’t compatible with Blackberry devices.
Does Ring support WPA2, WEP or WPA?
Ring devices support WPA2, WPA, and WEP. However, we do not recommend using WEP as it is an older standard and not as secure as other options. When possible, use WPA2 encryption for a more secure connection and broadest compatibility.
Consult your router's owner's manual or contact your internet service provider to learn how to update your network security.
Are Ring products FCC approved?
Yes. Ring products are FCC approved.
Do Ring devices use Bluetooth?
No. Ring devices operate through wifi, not Bluetooth.
Do I need a static IP from my internet service provider to connect my device?
A static IP is not required. Most of the connection process for Ring products is handled automatically through the Ring app.
Can I assign a static IP to my Ring device?
Yes. You can assign a static IP address to a Ring device during the wifi setup process.
Does Ring have facial recognition technology in any of its services or devices?
No. Ring does not have facial recognition technology in any of its devices or services.
Where can I find a copy of the Limited Warranty?
Please click here for the full text of Ring’s Limited Warranty.
How long does my warranty last for?
The Limited Warranty will last for one year from the original date of purchase. Please note that this may be different depending on your geographical location. For more information, please refer to Ring’s Limited Warranty.
What does my warranty cover?
We will cover your eligible Device against defects in materials and workmanship under ordinary consumer use. In other words, if your device malfunctions during normal operation within its first year, then Ring will fix or replace your device as needed. Please refer to the Ring’s Limited Warranty for more details.
What do I do if I’m having an issue with my device?
Please visit our Help Centre for troubleshooting options and additional information. You can also reach out to us directly from there by online chat or phone.
If we do ask you to send in your device for warranty service, you will need to deliver it in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before doing so, please ensure that you remove any removable storage media and back up any data you may have stored or preserved on your device. It is possible that it will be destroyed, lost or reformatted during service.
If I receive a replacement device, is that covered also?
Yes, replacement devices are covered for the greater of (i) the remaining time on the original warranty period; or (ii) ninety days.
Who can I reach out to for more questions?
Please visit our Help Centre for more information regarding your device, including issues and troubleshooting options.
You can also reach out to Customer Support directly via chat or phone.