What to do if your Floodlight Cam goes offline

It is possible under certain circumstances for your Floodlight Cam to lose its connection to your wifi network. The image below tells you that your Ring Floodlight Cam is offline.

• Network issues
• Loss of power

Network issues

These are issues with your network itself. 

• A power surge causes a problem with your Internet router.
• You temporarily lose power. 
• A wire in your router setup temporarily comes loose.
• You change your Wi-Fi network password.

It's important to understand that most of these circumstances are temporary. In most cases, as soon as the circumstances that caused the disconnect to occur are cleared up, your Ring device should automatically reconnect to the network. Very rarely though, your device will remain disconnected. That's when you should run through a troubleshooting routine that checks the possible sources of the disconnection. 

• Check that all of your wires are properly plugged in and that all the lights on the front of the router are green.
• Check to see whether another Wi-Fi device is having a problem connecting to the network.
• Unplug your router for 30 seconds and then plug it back in. See if your Floodlight Cam automatically reconnects.

If there are no issues with the network, you'll need to investigate your Floodlight Cam.

My Floodlight Cam doesn't have power

Losing power is by far the most common cause of network disconnection. This includes power surges and issues with the power connections.

To check whether your Floodlight Cam has lost its power: 

• If the Floodlight Cam is connected to a light switch, check to see if the light switch was flipped off accidentally. Flip the switch back to its "On" position to restore power.
• Firmly press the setup button on top of your Floodlight Cam. If your floodlight has power, the following things should happen:
  • You will hear a voice say "Entering setup mode." 
  • The light on the bottom of Floodlight Cam will flash.
  • The floodlights will turn on.
  • Walk underneath the motion sensor. If the lights turn on, your Floodlight Cam has power.

• Check your breaker box. You may have blown a fuse and need to reset the Floodlight Cam at the breaker.

Once you've verified it's receiving power, let the device run. Once the light at the bottom stops flashing and glows steadily it should have automatically reconnected to your network.