If you received a prompt like the one below in the Ring app, then some or all of your Ring devices are offline. In this situation, the problem is most likely your wifi connection. This can happen if your internet is temporarily down due to an outage, if for some reason your modem or router was unplugged, if you got a new wireless router, or if the password to your wifi network was changed.
If your wifi password has changed, you'll need to reconnect each of your Ring products to your wifi network using your new wifi password.
To do this, navigate to Device Health for any Ring device that is offline. Tap on the three lines at the top left of the Ring app Dashboard screen, then tap Devices and select the device that you want to reconnect to wifi. Tap on Device Health.
Once you're on the Device Health screen, select Reconnect to wifi and follow the in-app prompts.
Note:
- You will need to be in the same location as your Ring product to do this
- You will only have access to this option if you are the owner of the device. If you are a Shared User the owner of the Ring product will need to reconnect it to wifi.
- There can only be one owner of a Ring device. The owner is the person that originally performed the set up on their mobile device.
- Some Ring devices are not compatible with 5 GHz wifi. All Ring devices are compatible with 2.4 GHz. If you're not sure if your device is 5 GHz compatible, connect with a 2.4 GHz network.
