This article will list some of the most common insufficient power symptoms that people face with their Ring Video Doorbell Pro, and provides potential solutions.
Your Ring Video Doorbell Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer (supplied) or plug-in adapter.
Insufficient power symptoms include:
- Regularly losing connection to your wifi network
- Freezing up or shutting down during the ringtone sound after a button press.
- Voltage reading under Device Health steadily drops during evening with night vision on.
- Regularly shutting off (the white light on the front will turn off)
- Freezing up during a live event
- Night vision doesn't work
- Ring Video Doorbell Pro works fine for a couple of events and then stops working
If this is happening and you suspect that you're having a power issue, follow these instructions:
- Open the Ring app and tap your Ring Doorbell to open its settings screen.
- Tap the "Device Health" tile.
- Take a look at the voltage reading. If it reads "Good" or "Very Good" then your Ring doorbell is receiving sufficient power and you'll have to find another cause for your issue. If the voltage reads as "Poor" or "Very Poor," then it's likely that low power is the cause of your issue.
Note: Even if your power source supplies 16 volts AC or greater, resistance in your wires - often due to excessive length or gauge of the wires - can keep Ring Pro from receiving enough power to function. If your existing doorbell transformer is rated at less than 16 volts AC at 20-30 volt-amps, you'll need to use the supplied transformer to support your Ring Video Doorbell Pro. This is a job that may require an electrician.
My Ring Video Doorbell Pro is not connected to an existing doorbell chime
In this case, you will need to install the Pro Power Kit v2. Click here for instructions on installing the provided Pro Power Kit v2.
Optional setup: Using a Plug-in Adapter
Ring Video Doorbell Pro can also be powered by using a Plug-In Adapter. This doesn't necessarily require an electrician but does require DIY skills.
Click here for a guide on powering Ring Video Doorbell Pro with a Plug-In Adapter.