How to Use and Update Your Verbal Password

Verbal password¹ is a word or number created by you to provide an added layer of security. The Ring Monitoring Center will use verbal password to confirm that you or your emergency contacts are authorized to cancel emergency response when called during an Alarm event or requested using the SOS for cameras button. If you are signed up for Professional Monitoring¹ through a Ring Protect Plan, you will be asked to create a verbal password during monitoring setup.

Managing Your Verbal Password

Whether you've forgotten your verbal password or would simply like to update it, you can confirm or change it any time from the Ring app or online at Ring.com.

Confirming or Changing Verbal Password

To confirm or change verbal password in the Ring app:

1. Open the Ring app.
2. Tap on the

   menu (☰)

   .
3. Tap

   Settings

   .
4. Tap

   Monitoring

   .
5. Tap

   Verbal Password

   .
6. To confirm or update your verbal password:
   1. Select

      Confirm Verbal Password
      • Enter your current Verbal Password.
      • Tap

        Confirm

        .
   2. Select

      Update Verbal Password

      .
      • Enter a new Verbal Password.
        1. Choose a word or number you and your emergency contacts will remember.
      • Tap

        Save.

Verbal Password Confirmation Failed Attempts. If you have too many failed attempts to confirm your verbal password, the Ring app will prompt you to update it.

To confirm or change Verbal Password on Ring.com:

1. Log into your account on Ring.com.
2. Select

   Settings

   in the top menu.
3. Click

   Monitoring

   .
4. Click

   Verbal Password

   .
5. To confirm or update your verbal password:
   1. Select

      Confirm Verbal Password

      .
      • Enter your current Verbal Password.
      • Click

        Confirm

        .
      • If you entered the incorrect Verbal Password, click

        Try Again

        or

        Update Verbal Password

        .
   2. Select

      Update Verbal Password

      .
      • Enter a new Verbal Password.
        1. Choose a word or number you and your emergency contacts will remember.
      • Click

        Save.
6. Recommended:

   Share your Verbal Password

   with your Emergency Contacts.

Frequently Asked Questions

Who Do I Need to Share My Verbal Password With?

Share your Verbal Password with all of your emergency contacts to ensure they can cancel emergency response during the Ring Monitoring Center call in the event of a false alarm. If you use a landline as an emergency contact phone number, give the Verbal Password to any trusted individual, such as a family member, roommate, or employee, and who is likely to answer the phone if you’re not around.

How is the Verbal Password Used?

When your Ring Alarm is triggered, the monitoring center will call your emergency contacts one at a time. When the contact answers, the monitoring center agent will introduce themselves and ask for the verbal password to confirm that they are speaking to someone you trust. If the alarm is triggered accidentally, the emergency contact can use the verbal password to cancel the alarm.

What if I Forget My Verbal Password?

If you or your emergency contacts forget your verbal password, alarm dispatch cannot be cancelled. Also the monitoring center cannot share details about the emergency or follow instructions from you or your emergency contacts. The monitoring center won’t tell you if the verbal password you provided is incorrect, but they will attempt to call other contacts and dispatch services as needed. This may lead to false alarm fees which add up over time for some jurisdictions.